Service Coordinator

18 hours ago

Mascot, Australia Just Better Care Full time

Are you passionate about making a positive difference in your local community?
- Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full-time Service Coordinator to join our caring and dynamic office team in Mascot, NSW. Just Better Care Coordinators play a key role in helping families receive the care and support services they need.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

**About us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and responsibilities include**:

- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
- Monitoring the implementation of individualised plans for customers
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services

**About you**:

- Caring, compassionate & friendly
- Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Ability to work as part of a team

**What you will need**:

- NDIS Worker Screening Clearance / Criminal Record Check
- Experience in coordinating support services to people within their homes and the community.
- Experience in delivering great customer service.
- An understanding of consumer directed care and/or person centred practices.
- Strong written and verbal communication skills, with the ability to communicate effectively and build relationships with customers and team members.
- Sound computer literacy, with intermediate skills in MS Word, Power Point and Outlook, coupled with experience using information management systems.
- Federal Police check.
- Proof of vaccination and boosters.

**Next steps**:
**Possible starts with you

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