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IT Support Officer

2 weeks ago

Osborne Park, Australia Mineral Resources Full time

Osborne Park, WA, Australia, 6017

Full Time

WA’s a state (and an economy) built on mining and at Mineral Resources (MinRes), we’re focused on growing that position.

With this growth comes new roles and those rare opportunities to help shape company culture and contribute to lasting change.

MinRes is a top 50 ASX mining services company with a strong pipeline of projects that will drive unprecedented growth over the next five years. Our people are the foundation of our success, and we offer attractive salaries and benefits, opportunities for career advancement and world-class workspaces designed for employee wellbeing - to ensure our people get their best life

**About the role**
- Providing exceptional and professional customer service to all stakeholders.
- Providing 1st and 2nd level technical support to end users.
- Logging, tracking, troubleshooting and resolving service requests to meet agreed Service Level Agreements (SLAs).
- Manage users of MRL systems throughout their employment lifecycle (onboarding, promotions, transfers and terminations).
- Support the management of the computer lifecycle and if necessary, evaluate new hardware and software and provide recommendations.
- Maintain the Corporate Video Conferencing and Meeting Room environment.
- Contribute to and support IT standards, procedures, help sheets and user guides.
- Identify opportunities to drive continual improvements within the Service Desk function and where applicable to the greater IT department.
- Compliance with all Company HS&E policies and procedures.

Your work becomes more meaningful when it’s part of something bigger than you. It may feel like you’re pushing yourself to the edge of what’s possible, but this is the kind of work that fills you up and highlights the value of your contribution. Your time with MinRes is an opportunity to capitalise on the skills and talent that you’ve been cultivating for so long, in an environment where you’ll be given the trust to do so.

**Putting you in position to do what you do best?**

**MinRes would.**

**What you’ll bring to the team**
- 2 years’ previous experience working in a Service Desk or IT Support environment.
- Relevant industry qualifications or progress towards certification e.g. Microsoft (MCP, MCSA), ITIL, IT Certificate II or other.
- Demonstrated analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Excellent interpersonal and team skills.
- Experience in the installation, testing and maintaining of hardware and software according to a standard operating environment (SOE).
- Some experience working with Windows Servers, MS Active Directory and mobile technologies.
- The ability to work and thrive within a dynamic team in a constantly evolving environment and the flexibility to adapt and overcome challenges.

**Making your mark**

At MinRes there’s a new energy that comes from our team of passionate employees. They achieve personal goals and contribute to a larger transformation that goes far beyond the bottom line. Our leadership pathway is focused on sharing in the success with other people as they make their own mark on our business and beyond. In the past, you may have worked day and night to get things out the door. Sure, we value effort - but we also want you to step away when you need, to leave work at work, and give your all when you’re clocked in but never at the expense of your health or family.

**And then there’s the extra benefits**

We look after our people because they’re the ones looking after our business. That means a range of additional benefits for choosing

MinRes, including:

- Competitive salary
- Employee Share scheme
- Quarterly cash bonuses
- Generous leave options
- Employee discounts and offers
- Physical and mental health programs
- Salary packaging

Ready for your next challenge? Make a fresh start with MinRes.

Mineral Resources Limited is a proud Equal Opportunity Employer, and we encourage applicants from diverse backgrounds to apply