Ict Customer Support Officer

2 weeks ago

Osborne Park, Australia Geidi Pty Ltd Full time

**About the business**

Established in 2000, Geidi is a government accredited, full-service IT Company helping businesses evolve through targeted use of IT systems and services, including Managed Services, SharePoint, CRM and Cloud hosting. We work with small companies, through to medium and large companies.

Geidi prides itself on its ability to provide a one-stop IT service to meet the wide-ranging IT needs of companies in Perth and Australia-wide.

**About the role**

As an ICT Customer Support Officer, you will be the face of Geidi to ensure all IT and relevant technical issues are resolved in a timely manner. You will mostly be on site and required to provide effective ICT support to clients. You will liaise very closely with other team members, managers and external contractors to effectively support client needs.

This role will be based in our office in Osborne Park, WA 6017.

**Responsibilities include but not limited to**:

- Supporting Perth businesses' IT environment
- Onsite, in-person visits to Perth customers, performs IT troubleshooting & consulting
- Responding to inquiries/support tickets about software or hardware problems
- Installing and downloading appropriate software
- Working on special IT improvement projects on businesses throughout Perth
- Coordinate to internal staff members, managers and external contractor
- Manage and perform special IT projects as required

**Skills & Experience**:

- Experience in RMM Solution such as Connectwise Automate
- Degree in Information Technology or Computer Science
- Previous Work Experience in Desktop Support, MS Office Support, Servers, Active Directory, MS Exchange, DNS, DHCP
- Strong communication and customer service skill
- Relevant Industry certifications would be highly regarded
- Ability to resolve issues as they arise and provide effective solution
- Must have Valid Driving License

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

Expected Start Date: 11/01/2021

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