Ict Team Lead

6 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

AU$600 - AU$1000 per day

**Job Type**

Full Time

**Ref**

BBBH99401_1678080155

**Contact**

Samuel Beckett

**Posted**

about 2 hours ago

**The opportunity**

Our client is a community focused federal government agency. They have an exciting opportunity available for an ICT Team lead to support the Client's Salesforce platform.

12-month initial Labour Hire contract with the opportunity to extend. To be based out of their Richmond Office, paying current market daily rates.

This is a hybrid position offering 2 days working from home, with the remaining 3 on site. 37.5-hour work weeks, with 7.5-hour work days.

**Your responsibilities will include**:

- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
- Execute all required ICT change management activities including creation of high-quality change records and release documentation, coordination of testing activities, sign-offs from various stakeholders and more.
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Salesforce-related issues.
- Collaborate with cross-functional teams to identify and prioritize bug fixes, system enhancements and upgrades.
- Build and maintain relationships with key stakeholders to ensure business objectives are met.
- Monitor and analyse system health and performance, identifying areas of improvement and implementing solutions, including improving the team's ability to identify and respond to system issues before end users.
- Develop various reporting including incident and queue management, team capacity and velocity, problem areas, trends, and business uptake.
- Develop and maintain user documentation and training materials to ensure user adoption and satisfaction.

**Skills required?**
- ** Australian citizenship is a requirement to be eligible for this position**
- Experience of at least 3-5 years in managing IT support operations, including managing teams.
- Experience working with cross-functional teams and managing stakeholder relationships, demonstrating excellent communication and interpersonal skills.
- Experience in developing and implementing support processes and procedures.
- Strong problem-solving skills and attention to detail.
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk.
- Strong understanding of the Salesforce platform and its functionalities.

**APPLY**

Submit your resume, or for further information please contact

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