Ict Manager

Our teams are passionate about technology, motivated and customer-focused
- One of our strategic pillars is to expand our people's career growth
- Lead a close knit team

We’re looking for an
**ICT Manager** to provide strategic and operational leadership that enhances teaching and learning within one of RTG's customers, a dynamic K-12 private school. This is a core leadership role within the school leading a team of RTG onsite staff as well as other remote resources. You will be responsible for planning and strategy, operational and project management, customer satisfaction, and people coaching and development.

With a strong customer mindset, you will be able to partner with the leadership at the College and across RTG to deliver a well-thought-out roadmap that considers all stakeholder requirements.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.

**Key Responsibilities**:

- Lead in all aspects of digital development including the formulation and implementation of the digital strategy
- Work alongside the senior management and chair the Technology Committee, ensuring that the technology environment is capable of supporting the objectives and goals of the business.
- Lead the technology team and work with others within RTG to develop the strategy into an actionable plan.
- Ensure that the technology strategy (including system selection and risk planning) is operationalised and delivered and any issues are addressed.
- Develop an annual technology roadmap and operating budget and monitor the implementation of these to ensure that financial targets are met.
- Drive and manage projects and service delivery activities to ensure successful delivery including ongoing support and training.
- Lead your team to deliver consistently superior customer services that are continually improved.
- Implement and manage operational procedures for the management of all digital systems, equipment, subscriptions, and other technologies.
- Establish SLAs and XLAs that reflect the needs and outcomes of the client and lead the team in achieving these and building on these to outperform user expectations

**About You**

We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:

- Strong leadership abilities demonstrated by experience in leading a team and developing and implementing technology strategies
- Experience and knowledge of end-to-end IT support functions including service desk ticketing and escalations, systems administration, enterprise security, and LAN/WAN migrations
- Experience managing the provision of ICT support services for clients.
- Broad background and knowledge of end-to-end ICT support functions including service desk ticketing and escalations, Mail (Outlook/Exchange), Teams, Share point, systems administration, enterprise security, back-ups, LAN/WAN migrations, web, VOIP (Voice over IP), etc.
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365, Azure and Google for Education
- Problem management skills and the ability to ensure technical problems are managed effectively
- Experience with project management or Microsoft/Mac implementations
- Tertiary qualifications in Information and Communication Technology or Education
- Experience working for a managed services provider preferred but not essential

**About RTG**

RTG is an Australian-owned national technology business that commenced in 1985. Our fantastic team provides consulting services, technical solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit. Our people are driven by the fact that we can make a difference/ an impact on something meaningful - it's more than just technology for us.
- BECOME PART OF OUR GROWING TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_