Ict Team Lead

2 days ago

Melbourne, Australia Modis Full time

Fantastic Long Term Contract with further extensions
- Competitive Daily Rates
- Hybrid working environment

**About the Company**

Our client a government owned organisation is looking for a highly experienced and committed ICT Team Lead to lead the Salesforce platform and work closely with cross-functional teams to identify, troubleshoot and resolve Salesforce related issues.

**About the role**
- You will be responsible for managing day to day operations of the Salesforce system and the release management process.
- In this role you will work closely with cross-functional teams to identify, troubleshoot and resolve Salesforce-related issues and provide continuous improvement to the platform.
- Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of incidents, bugs, change requests, and system enhancements across the breadth of the Salesforce platform.
- Execute all required ICT change management activities including creation of high-quality change records and release documentation, coordination of testing activities, sign-offs from various stakeholders and more.

**About You**
- At least 3-5 years experience in managing IT support operations, including managing teams.
- Experience working with cross-functional teams and managing stakeholder relationships, demonstrating excellent communication and interpersonal skills.
- Experience in developing and implementing support processes and procedures.
- Strong problem-solving skills and attention to detail.

**Desirable**
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk.
- Strong understanding of the Salesforce platform and its functionalities.

**Modis **is a national professional services company with global capability. Awarded 2019 Microsoft Partner of the year, our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. You can read more about us here.

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