Customer Service Coordinator

5 days ago

Taren Point, Australia Riello UPS Australia Full time

In addition to its UPS products, Riello UPS also offers a comprehensive range of services, including installation, commissioning, maintenance, and remote monitoring. This ensures that customers can have their power protection needs met from start to finish, with mínimal downtime and maximum efficiency.

Overall, Riello UPS's commitment to innovation, quality, and customer satisfaction has made it a trusted partner for businesses worldwide, ensuring that they stay powered-up and protected against any power-related issues.

Riello UPS, Reliable Power for a Sustainable World.

We are currently seeking a Customer Service Coordinator to join the team for a period of Maternity Leave cover, working full-time on a 12-Month contract. This position may lead to permanent opportunities in a similar role after the contract period and in-line with performance.

**The Position**
- Provide general support to customers regarding the company’s products and services.
- Maintain and manage customer records, service requests, and order details by accurately utilising the company’s internal database.
- Coordinate and manage technician schedules for routine maintenance, installation/SAT and remedial works, as required.
- Upload necessary documentation and certifications to ensure company compliance in contractor portals.
- Administer customer work order and induction portals, assign technicians accordingly, monitor job progress, and ensure monthly service level agreements (SLAs) are achieved.
- Collaborate closely with service, sales, production, and administrative teams to facilitate seamless delivery of products and services.
- Prepare basic product and labour quotations in accordance with company standards.
- Support management of maintenance contract customers.
- Coordinate with subcontractors to schedule third-party maintenance and ensure timely distribution of customer reports.
- Create, manage and allocate service orders in company database.
- Assist in maintaining or uploading Occupational Health and Safety (OHS) documentation, as needed.
- Generate reports for company forecasting, general service and company meetings.
- Monitor and maintain calibration compliance of testing equipment, including multimeters and SAT devices.
- Organise travel arrangements such as flights, accommodation and transport, as required.
- Assist with distribution of mobile data service technicians, as required.

**Key Skills and Competencies Required**
- Experience in a similar or administrative position.
- Strong verbal and written communication to effectively interact with customers and internal teams.
- High attention to detail ensuring accuracy in data entry, documentation, and service coordination.
- Experience with CRM, internal databases, customer portals.
- Understanding and experience with documentation, certification, and OHS requirements.
- Ability to work with cross-functional teams including service, sales, production, and administration.
- Ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Proactively identifies issues and contributes to efficient resolutions.

**Job Types**: Full-time, Temp to perm
Contract length: 12 months

Pay: From $70,000.00 per year

Application Question(s):

- Describe your current working rights in Australia?
- How many years experience do you have in Customer Service / Service Administration?
- What is your expected annual base salary?

Work Location: In person

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