Guest Service Officer

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans. With locations in Australia, New Zealand, the USA, Canada, UK, Ireland and Europe opportunities to join our team at any level are endless.

Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane. Globe-trotters will revel in a travel industry career, facilitating the exploration of Australia's exquisite landscapes in our quality motorhomes and campervans.

Operating branches across the globe, Apollo's continued growth and success ensures career stepping stones are always available.

Your future at Apollo is limited only by your imagination, with every role making real contributions to the business. You have the unique opportunity to make history as part of the Apollo success story. Your commitment to quality and can-do attitude will make you a welcome addition to our thriving team.

Who Are We?

Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL) which is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of motorhomes, campervans and caravans think #VanLife

What We Do

Simply put, we’re memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday We know RVs inside and out. Well we should we’ve been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew that’s a lot of places.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don’t worry we’ll teach you what you need to know) etc. Guest experience is a high priority for our team and is at the heart of our core values so, it’s important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.

This position is in our Sydney Rental Branch located at Taren Point and is a casual role. Given we’re in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is, you get great penalty rates for this, and we also have an attractive commission structure for ancillary sales.

We’re eager to find those who love a good road trip and have some of the following qualities and experience in:

- Customer service &/or sales.
- A valid open manual driver's license is a must (you’ll need this to drive our RV’s).
- You like to go above and beyond to make somebodies day.
- You’re happy go lucky and nothing keeps down.
- You’re great with time management and you like a fast-paced environment.
- You’re creative with communication and a great listener (English isn’t the first language for some of our guests).
- It would be amazing if you spoke German or another European language but it isn’t necessary.
- You’re good with computers and technology like navigating apps.
- Conflict and negotiation isn’t something that phases you, and
- You believe teamwork is dream work.

We walk the talk when it comes to ensuring our product quality meets our guests’ expectations so training will be provided.

One Last Thing

Because having fun is part of our culture and we believe our team is the reason for our success, we give you two days camping leave on top of your annual leave each year to experience our products for FREE