Customer Support Specialist

1 week ago

Sydney, Australia Hatch Full time

** This role is at PropertyMe (not for Hatch)**

Hatch is supporting PropertyMe to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like PropertyMe.

**About the role at PropertyMe**

Our Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products. They provide timely first point of contact for inbound support in a dynamic support desk environment. You will be challenged on a daily basis, and be encouraged to think outside the box, to develop an understanding of our customer, and their real estate needs.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like PropertyMe.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud Based Property Management** PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties. Join a growing team, in a growing business as we continue to consistently grow our core business and...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud Based Property Management** PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties. Join a growing team, in a growing business as we continue to consistently grow our core business and...

  • Customer Support Specialist

    6 days ago

    Sydney, Australia Big Wave Digital Full time

    Is your current role give enough **flexibility **to you? Do you want to work in one of the **largest **well-known streaming businesses? Are you passionate and have strong skills in customer service? If your answer is **“YES”** this may be a role that you always looking for! Big Wave Digital is the leader in the Digital and Tech recruitment space and...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision,...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Railer Full time

    Sydney, Australia **About Us**: Railer is an established tech focused logistics startup. We are reinventing trucking and transforming the future of the $50bn Australian Trucking Industry. The business is growing quickly and we are looking to build a world-class customer service organisation, starting with our first Customer Support Specialists. Enter, you....

  • Customer Support Specialist

    2 weeks ago

    Sydney, Australia Tesla Full time

    What to Expect - The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech)Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent role FT...

  • Customer Support Specialist

    6 hours ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision,...

  • Customer Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Storypark Full time $60,000 - $90,000 per year

    Job Description – Customer Support SpecialistAbout the RoleWe are looking for a dedicated and empatheticCustomer Support Specialistto join our team. In this role, you will be the first point of contact for our customers, providing timely and effective support across multiple channels (chat, email, and phone). You'll play a critical part in ensuring our...

  • Customer Support Specialist

    2 days ago

    Sydney, Australia FPMarkets Full time

    **FP Markets Group of Companies** is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time** Customer Support Specialist**in our Sydney office - a certified **Great Place to Work®**. This is an exciting...