Customer Support Specialist

1 day ago

Sydney, Australia Railer Full time

Sydney, Australia

**About Us**:
Railer is an established tech focused logistics startup. We are reinventing trucking and transforming the future of the $50bn Australian Trucking Industry. The business is growing quickly and we are looking to build a world-class customer service organisation, starting with our first Customer Support Specialists.

Enter, you. If you’re a customer service gun who loves solving problems and wants to be a part of a team that is building something great, we want to hear from you

This is a very exciting opportunity to become the founding member of the Railer customer support team. For the right person, the role is a gateway to more responsibility and career advancement.

**Tasks & Responsibilities**:

- Following best-practice record keeping of customer interactions and transactions
- Drafting tailored quotes
- Process customer orders in a timely and accurate manner
- Providing customers with updates on their shipments
- Signing up inbound prospective customers on an ad-hoc basis

**Qualifications & Experience**:

- Strong written and spoken communication
- Strong computer literacy and ability to learn new software quickly
- Logistics experience is a plus, but not a necessity - training will be provided
- You thrive in a fast-paced, quickly evolving environment and possess excellent problem-solving skills

**What’s in it for you**:

- Competitive salary
- Chance to join a fast-growing startup in its early stages
- Huge potential for growth and exposure to opportunities
- Free tea and coffee, fruit and snacks every day and free drinks on a Friday
- Work in a vibrant co-working space in Pyrmont

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