Customer Support Specialist

6 days ago

Sydney, Australia Big Wave Digital Full time

Is your current role give enough
**flexibility **to you? Do you want to work in one of the
**largest **well-known streaming businesses? Are you passionate and have strong skills in customer service? If your answer is
**“YES”** this may be a role that you always looking for

Big Wave Digital is the leader in the Digital and Tech recruitment space and partners with a range of businesses to help them find the best talent in the market. That’s where you come in.

We are currently looking for a customer support specialist with strong communication skills in both verbal and written, great customer service skills, and a passion for TV and entertainment.

About you:
You will be a great customer support specialist. You will be a fast learner to develop strong product knowledge, has strong communication skills, and has experience working in customer support.

Are you keen to hear more? Great Let’s look at what you need to showcase. Here is what you need to tell us to get in the door. Just say HI:

- Working with CRM tool and its available functions to record & monitor customer contacts and relevant information.
- Elicit problem details from customers via written communication to ensure the resolution of issues quickly and efficiently.
- Taking ownership of problems or disputes by resolving or completing them to the satisfaction of customers.
- Developing strong product knowledge and working with troubleshooting tools and materials to assist and solve any customer issues.
- Providing input to the preparation, documentation, maintenance and evolution of all customer-facing support information & internal processes, policies, and reporting.
- Assisting with the activities required to support Sales Channels, product testing and fulfillment of Hardware requests.

What we need from you:

- Minimum **2-3 years** of experience in customer service or support.
- Having excellent communication skills in both written and verbal.
- Having a strong customer service focus and a professional attitude and strong problem-solving.
- Being technically savvy and able to work autonomously.
- Being proficient in Microsoft Office.
- Passionate about TV and streaming entertainment.
- Bonus: if you can speak any other languages.
- **All applicants must have full working rights in Australia and there will be no sponsorship provided.**

About the company:
They have cool offices in
**North Sydney** that literally look onto Sydney Harbour and offer a

friendly, creative, collaborative and high-performance culture. But like most all progressive companies at the moment, they support
**Work from Home**, the choice is yours

Company values:

- Smart innovation
- Lateral creative thinking to solve problems
- Tech game-changing ideas

Our client has been around for over 10 years and is growing from strength to strength. They already have hundreds of thousands of users and it's growing. They are garnering serious recognition for what they have already achieved and what they WILL be doing, in one way the Party is just getting started. What I really like about this team and business.

They also offer competitive remuneration
**($60-65k + super)** and free use of their Streaming Media Tech platform offering.

You can send your CV to
**Rachel Yuen** - she’s part of our team and can’t wait to hear from you.

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