Customer Support Specialist

2 days ago

Sydney, New South Wales, Australia Storypark Full time $60,000 - $90,000 per year

Job Description – Customer Support SpecialistAbout the Role

We are looking for a dedicated and empathetic
Customer Support Specialist

to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective support across multiple channels (chat, email, and phone). You'll play a critical part in ensuring our customers feel supported, valued, and successful in using our platform.

This position is ideal for someone who is customer-focused, solution-oriented, and enjoys working in a collaborative team environment.

Key Responsibilities

  • Serve as the primary point of contact for customers via chat, email, and phone.
  • Provide accurate, empathetic, and timely responses to customer inquiries.
  • Troubleshoot and resolve technical or account-related issues, escalating when necessary.
  • Guide customers through product features, ensuring they get maximum value from our platform.
  • Document all interactions and maintain detailed records in our support systems.
  • Identify recurring issues and share feedback with product, engineering, and customer success teams to improve customer experience.
  • Contribute to internal knowledge base and customer-facing support articles.
  • Uphold service level agreements (SLAs) and maintain a high standard of professionalism.

Requirements

  • Previous experience in a customer support, service, or contact center environment.
  • Strong communication skills, both written and verbal.
  • Empathy and patience when dealing with customers, especially in challenging situations.
  • Ability to quickly learn new software tools and product features.
  • Strong problem-solving skills and attention to detail.
  • Comfortable multitasking in a fast-paced, high-volume environment.
  • Familiarity with support tools such as Intercom, RingCentral, HubSpot, or similar is a plus.

Preferred Qualifications

  • Experience in SaaS or technology-based customer support.
  • Background in education, childcare, or community-based services (is a plus, but not required).
  • Ability to communicate effectively with diverse groups of users.
  • Interest in contributing ideas to improve processes and customer experience.

What We Offer

  • A supportive, collaborative team environment.
  • Opportunities for career growth and professional development.
  • Flexible work arrangements.
  • The chance to make a real impact by helping educators, families, and communities thrive through our platform.

  • Customer Support Specialist

    2 hours ago

    Sydney, New South Wales, Australia GovConnex Full time $60,000 - $90,000 per year

    Role: Customer Support SpecialistLocation: Sydney CBD (Hybrid - 3-4 days/week in office)Job Type:Full time Reporting to: Head of Customer SuccessWho is GovConnex?GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.GovConnex's mission is to be the world's leading provider of government...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech)Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent role FT...

  • Customer Support Specialist @ Klaviyo

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time $60,000 - $80,000 per year

    This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AUSalary:$ k pa.Klaviyo is a unified customer platform for email, SMS, and more. We give more than 90K online brands direct ownership of their consumer data and interactions - so they can turn transactions with customers into productive long-term relationships, and grow on their...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Humanforce Full time $60,000 - $90,000 per year

    Who are we?Humanforce's vision is to make work easier and life better for frontline and flexible workforces.Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Mable Full time $60,000 - $80,000 per year

    HomeMade, Mable, Leap In And Mable Direct Are Entities Under The Attain Healthtech Group Of Companies. While Our Companies Are Diverse, Three Similarities Bind UsWe exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of careWe believe in technology as an...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Tyro Payments Full time $60,000 - $90,000 per year

    Why Tyro?At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Tyro Payments Full time $60,000 - $80,000 per year

    Why Tyro?  At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to...

  • 5 x Customer Support Specialist

    2 weeks ago

    Sydney CBD, New South Wales, Australia Hays Full time $60,000 - $70,000 per year

    Your new company Join a purpose-driven bank based in Mascot. Your new role As a Customer Service Consultant, you will be the first point of contact for customers, delivering exceptional service and support. You'll assist with personal finance solutions, promote banking products, and contribute to the overall success of the Customer Division. ...

  • Medical Receptionist – Casual with Potential Permanent

    2 weeks ago

    Sydney, New South Wales, Australia MyENT Specialist Full time $104,000 - $130,878 per year

    Office Hours onlyFlexibleFriendly and Supportive Team EnvironmentMust be able to travel between locations (Kogarah and Gregory Hills)About usA busy, established, Medical specialist located in Gregory Hills and Kogarah is seeking an experienced, flexible medical receptionist.This is an opportunity for someone who loves working in the health sphere to learn...

  • Customer Care Specialist

    4 days ago

    Sydney, New South Wales, Australia King Living Full time $60,000 - $80,000 per year

    Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.At King Living, we create furniture that blends innovation with traditional craftsmanship, designed to adapt to modern lives and last for generations. From our Australian roots, we've grown into a global, family-owned brand with...