Customer Support Specialist

5 days ago

Sydney, Australia FPMarkets Full time

**FP Markets Group of Companies** is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time** Customer Support Specialist**in our Sydney office - a certified **Great Place to Work®**.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Customer Support Manager

**Responsibilities**:

- Educating clients on how to use the Company’s website and trading platforms
- Assisting other departments
- Knowledge and experience in FX, CFD industry will be considered advantageous
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be an advantage but not essential
- Ability to work on public holidays

**Our offer**:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Free access to multiple sports and wellness facilities across the country
- A day off on your Birthday

**Journey to FP Markets**:

- Interview with People Function member (30 - 45 min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
- A short written assessment

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment

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