Customer Service Representative

1 day ago

St Kilda, Australia Clemenger Group Ltd Retail Services Full time

We are searching for a **confident and energetic **casual C**ustomer Service Representative** to join our Customer Experience team based in our **Melbourne Office.**

You will be joining a close knit team that support and work closely where there is never a dull moment.

The role is offering up to **24 hours per week Mon - Fri**, plus the **occasional** **Saturday** availability is required. A competitive hourly rate of **$29.68 per hour** is on offer.

**Roles and Responsibilities**:

- Day to day management of Mystery Shopping and Auditing Jobs nationally
- Assigning/allocating Mystery Shopping and Auditing jobs based on strict predefined parameters to ensure quality and 100% completion within client deadlines
- Managing field team enquiries in relation to mystery shops and system troubleshooting.

**Essential criteria**:

- Must be able to work under pressure with tight deadlines
- Outgoing and energetic personality that connects immediately with people
- Resilient and persistent with a positive attitude
- Strong communication skills, both written and verbal
- Basic to intermediate Excel skills
- Previous experience in retail or in a call centre or ordering systems environment is desired
- Must be willing to work occasional weekends

**What's Next?**

**Job Type**: Casual

**Salary**: $29.68 per hour

Schedule:

- Flexible hours

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