Customer Service Representative

7 days ago

St Leonards, Australia RSL LifeCare Full time

RSL LifeCare is a leading not-for-profit organisation focused on enriching the lives of veterans and seniors. Established in 1911, we are driven by our purpose to create proud communities, living their best lives. We are dedicated to helping all individuals under our care thrive, every day.

We're looking for a dedicated Customer Care Representative for a 6 month FTC position. In this role, you'll guide customers and their families from initial interest through to becoming part of our community. You'll be pivotal in delivering exceptional customer experiences and collaborating across business functions to ensure the best outcome for every customer.Key Accountabilities:- Efficiently manage lead and waitlist for potential clients, ensuring accurate records in our CRM.
- Build genuine relationships with clients to assess their needs and direct them to suitable RSL LifeCare services.
- Ensure precise data entry into our systems.
- Foster relationships with stakeholders and proactively handle feedback and complaints, ensuring timely resolutions.Who are you:- Proven experience in customer service with financial acumen.
- Ability to prioritise tasks and meet deadlines.
- Prior experience in Customer Service, especially within Contact Centres.
- Experience in the not-for-profit, retirement/aged/disability care, or property sectors would be a great advantage.Join RSL LifeCare because:- Attractive remuneration package.
- Enjoy Not for Profit Salary Packaging benefits, Novated Lease, and Meal & Beverage perks.
- 17.5% annual leave loading
- A flexible and supportive work environment.
- Team bonding, well-being days, and volunteering opportunities.
- Convenient and affordable parking near St Leonards train station.- Our commitment to diversity:_
- We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity, or disability._

Location

St Leonards

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