Customer Service Representative
2 weeks ago
**Join the James Lane | Sleeping Giant Head Office Team**
**Enjoy a 40% Staff Discount Across Both Brands**
**About Us**
James Lane | Sleeping Giant are proud, family-owned Australian businesses with over 40 years of experience in creating timeless, elegant pieces that turn houses into homes. We are passionate about delivering exceptional customer experiences and invite you to be part of our journey.
**About the Role**
We are looking for a **Customer Service Representative** to join our head office team. In this role, you will be the first point of contact for warranty-related inquiries, ensuring customers receive professional, efficient, and solutions-focused support.
**Key Responsibilities**
- Assist customers with warranty claims using **Zendesk and Pronto**
- Process warranty and parts orders accurately and efficiently
- Provide clear, professional responses to customer inquiries, meeting KPI response times
- Escalate complex issues to the **Warranty Manager** when required
- Maintain up-to-date knowledge of **warranty policies and ACCC guidelines**
**What You’ll Bring**
- **High-level computer skills** with experience using CRM/ticketing systems (e.g., Zendesk, Pronto)
- **Excellent verbal and written communication skills**—you can clearly explain processes and resolve issues with a calm and professional approach
- **Strong conflict resolution skills**—you can turn challenges into positive outcomes
- **Ability to multitask and manage priorities in a fast-paced environment**
- **A team-player attitude** with a willingness to support colleagues and work collaboratively
- Prior experience in warranty claims or customer service is highly regarded
**What We Offer**
- **Monday to Friday schedule, with occasional Saturday work**
- **Generous staff discounts** across James Lane & Sleeping Giant
- **Comprehensive training and ongoing support** to help you succeed
- **A dynamic, employee-focused, family-owned business** that values your contribution
Pay: $27.17 per hour
-
Customer Service Representative
2 weeks ago
St Marys, Australia Corinthian Doors Full time**About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as...
-
Customer Service Representative
2 weeks ago
St Marys, Australia Corinthian Doors Full time**About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as...
-
Customer Service Representative
2 days ago
St Marys, Australia JELD-WEN Full time**About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window...
-
Customer Service Representative
2 weeks ago
St Marys, Australia JELD-WEN Full timeAs Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, JELD-WEN Glass, Kolder...
-
Customer Service Representative
2 weeks ago
St Marys, Australia JELD-WEN Full time**About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window...
-
Customer Service Representative
2 weeks ago
St Marys, Australia JELD-WEN Full timeAs Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres,...
-
Customer Service Representative
7 days ago
St Marys, Australia JELD-WEN Full timeAs Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres,...
-
St Marys, Australia Arkote Pty Ltd Full timeCalling all motivated, proactive customer focused people that enjoy sales and service with an interest in some or all of the following General manufacturing, trucks, 4x4's, agriculture, and construction industries! We have an exciting opportunity available to join our team as a **Sales/Telemarketing/Customer service representative.** This role involves...
-
Customer Service
43 minutes ago
St Marys, Australia Chemtools Full timeWe are a manufacturing company supplying high quality products, electronic production equipment, consumables and chemicals to a wide variety of industries through a network of distributors. We are currently looking for a customer service representative to join our growing team based in St Marys, NSW. **Roles and Responsibilities** - Answering phones -...
-
Sales Representative
2 weeks ago
St Marys, Australia Cobra Waste Solutions Full time**About us**: Cobra Waste Solutions is a fully integrated recycling centre based in Western Sydney, providing sustainable waste solutions to a wide range of customers. A major contribution to our success is the hiring out of our Skip Bins and Front Lift Bins. Due to this growth we are searching for a Dynamic Sales Representative. **The Role**: The Sales...
