Customer Service Representative

4 days ago

St Leonards, Australia R Weatherdon & Co Full time

We are seeking an energetic, well-organised and driven individual to provide assistance to our Customer Service and Sales Teams and drive inbound and outbound sales from our St Leonards Head Office.

**Responsibilities**:
Provide daily assistance in order processing and customer service including, but not limited to:

- Help answering incoming calls
- Problem solving to investigate and resolve customer enquiries
- Working to support our relevant sales account managers
- Daily interaction and communication with all departments of our business to resolve challenges and ensure successful delivery outcomes
- Assist in maintaining accurate product and customer databases
- General administration duties as directed

**Drive inbound sales through**:

- Generating quotes for projects, new builds and daily enquiries
- Assistance reviewing customer websites to ensure that the sites represent our products accurately
- Assistance reviewing and updating customer catalogues

**To be successful in this role you will have**:

- Minimum 2 years experience in a sales or customer service-based role
- Professional telephone manner with exceptional oral and written communication skills
- Good organisational skills and a high level of attention to detail
- Computer literacy with an aptitude for understanding systems and processes
- Strong IT skills, experience with SAP Business One favourable (full training will be provided)
- A strong command of Microsoft Office Suite intermediate level Microsoft Excel skills required
- Unrestricted right to live and work in Australia

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