Client Relationship Manager

4 days ago

Melbourne, Australia ScotPac Full time

Banking & Finance
Client Services

We’re on the lookout for a Finance professional with a passion for building relationships and delivering solutions to join us. This would be the ideal role for someone who has a strong understanding of SME lending and is looking take the next step in their Finance career.
Our Purpose:
We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.
How you'll make an impact:
As the Client Relationship Manager you will utilize your strong business finance and relationship experience to build and maintain highest level of customer intimacy. You will be responsible for a portfolio of clients and provide finance solutions and a range of cash flow options to give our clients every chance of success.
What you'll do:

- Build strong relationships with clients to effectively anticipate their needs and provide appropriate solutions that will give them the best chance of success
- Be responsible for a portfolio of clients and assist in the credit approval process, management of day-to-day transactions, track outstanding deals and ensure the highest levels of client satisfaction
- Recommend, negotiate and document client facility changes.
- Minimize or eliminate losses by monitoring risk and detecting and rectifying potential breaches of policy

What you’ll bring with you:

- Previous experience in a similar role ideally with a strong understanding of working capital solutions
- Exceptional communication skills with a proven ability to build strong relationships
- Understanding of risk control procedures in a Business Finance environment preferred
- Excellent attention to detail
- A positive can-do attitude with the ability to work autonomously & as part of a team
- Collaboration skills with ability to build excellent working relationships across customer base and the organization
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcomes

What We Bring:

- We support all types of flexible working that allow you to balance your work, your life and your passions.
- Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave.
- Leave incentive policy
- Mental Health Relief Day.
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help.
- Support of ongoing professional development and professional certifications.
- Charity events with all donations doubled by the company + 2 days volunteer leave per year

Our clients come from all walks of life and so do we. A key foundation at ScotPac is respect and care and this is true no matter your background. We believe diversity makes our thinking stronger and our company greater. If this aligns with your foundations, we’d love to hear from you.

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