Client Relationship Manager

4 days ago

Melbourne, Australia PARTNERED HEALTH AUSTRALIA PTY LTD Full time

**Client Relationship Manager**:
**Jobfit Health Group - Part of Partnered Health**:

- Location: Melbourne, VIC_
F_ull-time, Permanent_

**About Us**:
Jobfit Health Group, established in 1996, is a leading provider of occupational health services across Australia. With over 45 clinics nationally and a strong network of associate providers, we deliver comprehensive pre-employment medicals, health surveillance, injury management, and wellness solutions to some of Australia’s largest employers across rail, mining, aviation, defence, and government sectors.

As part of Partnered Health, we are committed to providing accessible, high-quality healthcare and building long-term partnerships with our clients.

**The Opportunity**:
We are seeking a highly motivated and client-focused **Client Relationship Manager (CRM)** to join our team. In this role, you will act as the key interface between Jobfit and our clients, ensuring exceptional service delivery, strong communication, and proactive relationship management.

The CRM will work closely with operational teams to meet service level agreements (SLAs), identify opportunities for service improvements, and support the growth of existing accounts.

**Key Responsibilities**:

- Manage a portfolio of key client accounts across diverse industries.
- Serve as the primary point of contact, ensuring prompt resolution of client queries and escalations.
- Monitor service delivery performance against SLAs and provide regular reporting to clients.
- Conduct Quarterly Business Reviews (QBRs) to showcase outcomes and value delivered.
- Proactively identify risks, trends, and opportunities for service or process improvement.
- Collaborate with internal stakeholders (clinical, operational, and business development teams) to achieve client satisfaction and retention.
- Support tender responses, pricing adjustments, and contract variations as required.

**About You**:
We’re looking for someone with:

- Previous experience in client relationship management, account management, or business development.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail, with strong organisational and reporting skills.
- Knowledge of occupational health, allied health, or related industries (desirable but not essential).

2 years client relationship experience

Previous experience in Occupational Health desired

Replacement position following resignation of Simon McTavish (Key Account manager). Replace with Client Relationship Manager at a lower remuneration level. Ongoing requirement for client relationship management for silver and gold clients, with an increase in upper-bronze included in this group to increase volume and revenue for a larger pool of clients. Existing KAMs with no CRM attached to accounts will have these accounts assigned to this CRM, and the remaining service categories will be divided between them to ensure KAM function isn't diluted while clients still receive support needed (eg: AusPost, BAE, Visy, Whitehaven etc).

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