Technical Support Analyst

3 days ago

Sydney Central Business District, Australia HAYS Full time

Contract role with a government agency at their Sydney CBD office

**Your new company**

A large government agency based out of Sydney CBD.

**Your new role**

You will be responsible for (not limited to)
- Provide desktop support of workstation hardware and software, including peripherals, for internal users
- Provide user support in the creation of accounts, onboarding and inductions.
- Set-up and support the various IT and Audio-Visual systems, including monitoring and reporting of acceptable levels of performance
- Assist with the management of IT assets as part of the Company’s asset management plan

**What you'll need to succeed**
- Demonstrated experience in the support of Microsoft 365 suite, including (but not limited to), the creation and maintenance of system, procedures, support and training materials.
- Demonstrated experience in a service desk environment, including the use of incident tracking software
- Proven experience in internal and remote support to users via a range of collaboration tools including (but not limited) to Microsoft Teams, Atlassian JIRA and secure remote access tools
- Demonstrated experience in the provision and decommissioning of computer hardware and desktop equipment
- Demonstrated experience in registering and managing IT assets as part of an organisation’s asset management plan
- Highly developed customer service, written and verbal communication skills

**What you'll get in return**
- Competitive hourly rate
- Sydney CBD location
- High possibility of extension

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2826396

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