Nab Connect Servicing Advisor

6 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Hays is proud to be supporting NAB in the recruitment of NAB Connect Servicing Advisors.

**Your new company**
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

**Your new role**
NAB Connect is the internet banking platform for NAB’s Business customers. As a NAB Connect Servicing Advisor you will be taking calls from NABs Business & Corporate customers who require assistance with the NAB Connect platform.

Your main responsibilities will include:

- Taking inbound calls from Business customers
- Providing solutions to NAB’s Business customers
- Providing exceptional customer service
- Navigating through multiple different systems
- Taking between 35-40 calls per day
- Assisting with other departments with ad hoc admin duties

Your main responsibilities will include:

- Taking inbound calls from Business customers
- Providing solutions to NAB’s Business customers
- Providing exceptional customer service
- Navigating through multiple different systems
- Taking between 35-40 calls per day
- Assisting with other departments with ad hoc admin duties

**What you'll need to succeed**
In order to be successful in this role you will have:

- Previous contact centre experience (preferred)
- Previous retail/admin/hospitality experience
- Ability to use multiple systems
- Ability to build rapport quickly
- Fast learner
- Problem solving skills
- Ability to think outside the box

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2687946

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