Client Service Officer

2 days ago

Brisbane, Australia Queensland Police Service Full time

**The core capability requirements for this role are**:

- Represent the section while communicating with a broad range of stakeholders, clients, clubs and dealers on issues relating to weapons and licences.
- Qualify the accuracy and integrity of information entered.
- Actively participate in a team environment and support a positive workplace culture.
- Deal with escalated enquiries from internal stakeholders and external clients and determine if further attention is required and/or make referrals to the appropriate areas.
- Operate with a high level of autonomy, providing an effective, efficient and comprehensive client and administrative support service.
- Participate in the development and implementation of continuous improvement strategies.
- Maintain a sound working knowledge of QPRIME and WLMS.
- Utilise, retrieve and update procedures, databases or information systems to ensure effective and efficient service delivery.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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