Client Services Officer

5 days ago

Brisbane, Australia Bureau Veritas Full time

**HDAA Australia Pty Ltd**

**ABOUT HDAA**

HDAA Australia (a Bureau Veritas company) is a provider of audit and assessment services for health and human service organisations. We provide certification and accreditation assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

Our clients are organisations working across various sectors, including health, disability, housing and homelessness, domestic and family violence, and mental health.

The work we do leads to better organisations, and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative, and work together as one team.
- Most importantly, we are passionate about what we do._

**ABOUT THE ROLE**

The Client Services Officer (CSO) is responsible for a portfolio of clients and the coordination of those clients’ assessments. The CSO works with each client from their initial enquiry, providing a proposal, through to the planning and coordination of their assessments, as well as various post assessment activities. The role requires the ability to build strong rapport and positive relationships with clients, and to understand and anticipate clients’ needs in the context of their regulatory requirements.

The CSO role is part of a program team and reports to a Program Leader. The successful applicant will work in a rewarding and fast-growing sector, which offers various career pathways and opportunities.

**DAY-TO-DAY DUTIES OF THE ROLE INCLUDE**:

- Preparing proposals for your clients and prospective clients
- Scheduling audits to meet prescribed timeframes
- Preparing audit documents for use by auditors and your clients
- Fostering positive relationships with, and providing support to, our auditors
- Contributing to continuous improvement activities and other projects

**REQUIREMENTS**
- The ability to work effectively and independently, as part of a strong team
- The ability and willingness to contribute to positive growth of programs and client acquisition
- Experience in fast-paced administrative or coordination roles or experience working for a Certification Body
- Competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams)
- Experience using CRM and administration software and programs
- Solutions-focused with a problem-solving approach to challenges
- Ability to follow set processes and to identify and learn from errors
- Strong time management skills and ability to balance priorities to meet defined timeframes
- A professional but engaging communication style that is clear, succinct, supportive, and confident

**HIGHLY DESIRABLE**
- A tertiary qualification (e.g., health, business, social sciences)
- Auditor qualifications or quality management experience
- Previous experience working for a certification body

**HOW TO APPLY**

Please click

**BENEFITS**

We offer an attractive salary, an opportunity to develop your experience in a leading health and human services certification body, and attain related qualifications, which will help advance your career.

  • Client Services Officer

    4 weeks ago

    Brisbane, Queensland, Australia Straight Path Financial Planning Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Are you an organised, proactive, and client-focused professional looking to join a growing financial planning firm? Straight Path Financial Planning is seeking a Client Services Officer to support our advisers and deliver an exceptional experience to our...

  • Client Services Officer

    3 weeks ago

    Brisbane, Queensland, Australia Straight Path Financial Planning Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Are you an organised, proactive, and client-focused professional looking to join a growing financial planning firm? Straight Path Financial Planning is seeking a Client Services Officer to support our advisers and deliver an exceptional experience to our...

  • Client Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Bel & Bril Talent Advisors Full time

    We are working with a great accounting firm in Brisbane in search for a Client Service Officer is responsible for providing administrative and client support to the firm's clients. The ideal candidate will have a strong understanding of client services administration, tax compliance obligations, and building professional relationships. The position will also...

  • Client Services Officer

    2 weeks ago

    Brisbane, Australia The Andersen Partnership Full time

    **Company Overview**: TAP has partnered with a leading wealth management firm dedicated to providing exceptional financial advice and services to their valued clients. With a commitment to excellence and a client-centric approach, our client strives to deliver comprehensive solutions that meet their clients’ financial goals. Due to an internal promotion,...

  • Client Service Officer

    5 hours ago

    Brisbane, Australia The Andersen Partnership Full time

    Career Progession - Competitive Salary Package - Flexible Arrangements As a Client Service Officer, you will be a vital link between clients and the team of experienced accountants. You will play a crucial role in ensuring the smooth operation of the client service department, delivering exceptional support, and facilitating strong client...

  • Client Service Officer

    7 days ago

    Brisbane, Australia Mercer Full time

    **Client Service Officer** With an enviable reputation in superannuation and financial advice, **Mercer** is in the business of putting our clients at the centre of everything we do, investing clients’ money to create the best possible outcomes. If this resonates with you, than perhaps this is the role you are after! **About the Role**: Our Financial...

  • Client Service Officer

    2 weeks ago

    Brisbane, Australia Mercer Full time

    **Client Service Officer** With an enviable reputation in superannuation and financial advice, **Mercer** is in the business of putting our clients at the centre of everything we do, investing clients’ money to create the best possible outcomes. If this resonates with you, than perhaps this is the role you are after! **About the Role**: Our Financial...

  • Client Service Officer

    12 hours ago

    Brisbane, Queensland, Australia Equity Trustees Full time

    Client Service Officer - Health and Personal InjuryJoin to apply for the Client Service Officer - Health and Personal Injury role at Equity TrusteesClient Service Officer - Health and Personal Injury1 day ago Be among the first 25 applicantsJoin to apply for the Client Service Officer - Health and Personal Injury role at Equity TrusteesGet AI-powered advice...

  • Client Service Officer

    2 days ago

    Brisbane, Queensland, Australia Department of Justice QLD Full time

    Join to apply for the Client Service Officer role at Department of Justice QLD1 week ago Be among the first 25 applicantsJoin to apply for the Client Service Officer role at Department of Justice QLDDepartment of Justice QLD provided pay rangeThis range is provided by Department of Justice QLD. Your actual pay will be based on your skills and experience —...

  • Client Services Officer

    2 days ago

    Brisbane, Australia Queensland University of Technology Full time

    $68,092 to $71,638 - Ongoing, full-time - Gardens Point **Who are we looking for?** We are seeking a Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division. This position provides high quality services for clients engaging with services provided by Student Services, including QUT students and staff, as...