Field Services Team Leader

5 days ago

Melbourne, Australia Opteon Full time

**About us**:
Opteon is reimagining the future of property solutions. As the leading valuation insights firm across Australia, New Zealand, and the US, we deliver trusted insights by combining human expertise with industry-leading tech.

But we’re more than that. At Opteon, _value _means investing in our people, too. We do this through flexible work, mentoring, and leadership pathways, all backed by a safety-first culture and meaningful benefits.

Now in a new chapter of growth, we’re expanding globally, diversifying our offering, and staying grounded in what matters most: delivering value that makes a difference.

**About The Role**:
The Field Services Team Leader, you will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.

You will be responsible for the training and management of all roles within the Field Service Team including coaching and performance management, people capability development, recruitment, and target setting. You will also manage Quality Assurance, WIP and complex escalations.

**About you**:
We are seeking an experienced Team Leader who has vast customer service experience, ideally in a high-volume contact centre environment.

In addition, you will have:

- Demonstrated experience working in a Team Leader role in a Contact Centre environment OR demonstrated Team Leader competencies in your current role
- Foundational understanding of contact centre operational capabilities - business processes, workforce management, training, quality, coaching, team engagement, performance management, performance metrics and reward and recognition
- Strong leadership and coaching skills, with the confidence and ability to have difficult conversations
- Ability to manage and lead teams through periods of change
- A focus on first point resolution
- High level of integrity and accountability
- Strong technological and communication skills

**What we offer**:

- 1 year fixed-term maternity leave cover
- Commencing in November 2025
- Structured two-week induction training, with ongoing coaching and development plans
- Flexible work arrangements
- Corporate health insurance discount
- Excellent employee benefits on offer
- Wellbeing initiatives including EAP services

**How to apply**:
LI-hybrid

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