High Salary: Footscray Hospital

4 weeks ago

City of Melbourne, Australia Compass Group Pty Limited Full time

Helpdesk Operator

$29.58 + Penalties

Shifts: 11am - 7pm & 10pm - 6am

Compass Group Australia willdeliver essential support services at the new Footscray Hospital, one of Victoria’s largest health infrastructure projects. We willprovidevital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided byWestern Health, this state-of-the-art facility willplay a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION

- Act as the central point for all service requests and inquiries.

- Log, prioritise, and escalate issues to the right teams for prompt resolution.

- Coordinate and communicate schedules, updates, and service information.

- Provide professional, empathetic support to all stakeholders.

- Contribute to maintaining high service standards across the hospital.

THE PERSON

- Previous experience in helpdesk, customer service, or scheduling (healthcare experience advantageous).

- Strong communication and interpersonal skills.

- Confident using helpdesk or scheduling software and Microsoft Office Suite.

- Able to manage multiple priorities, resolve conflicts, and keep things running smoothly.

- Holds (or can obtain) a Police Check and Working with Children Check.

THE BENEFITS

- Play a key role in supporting hospital operations and patient care.

- Join a supportive, professional team in a fast-paced environment.

- Opportunities for ongoing training and development.

- Stable and meaningful role in an essential industry.

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