Customer Experience Coordinator

1 week ago

Perth, Australia ABN Group Full time

494040
- Perth
- Customer Service
- Full-time (Permanent)

**Why You Will Be Excited About This Role**

Imagine being the trusted guide who helps make someone’s dream home a reality. As our next Customer Experience Coordinator, you’ll be the hero of our customers’ home building journeys, turning what could be a complex process into an exciting and memorable experience.

**Why You Will Like Working Here**

At ABN Group, you're not just joining a company - you're becoming part of a 45-year legacy of making home ownership dreams come true. We're more than a building company; we're a community of professionals dedicated to creating exceptional customer journeys.
- **Team focus**: Enjoy regular social activities and be supported by approachable leaders with a clear and aligned vision
- **Career growth**: Whether you want to deepen your expertise or explore new areas, we’ll support your development
- **Office perks**: Enjoy a bright, modern office with plenty of spaces to collaborate (and relax when you need to)
- **Perks and benefits**: Savings from over 600+ national retailers and other perks to make your time with us even more rewarding
- **Wellness focus**: We provide dedicated programs to nurture your wellbeing and support your goals including our EAP
- **Parental leave**:Additional paid parental leave for primary and non-primary carers

**What You Will Be Working On**

You’ll take ownership of the customer journey, creating moments of delight while ensuring everything stays on track. Your impact will be measured not just satisfied customers, but in the relationships, you build and the dreams you help to create.

You’ll focus on:

- Orchestrating seamless building journeys by working with internal teams and managing critical timelines
- Building strong relationships with customers through regular, proactive updates and responsive problem-solving
- Managing documentation and progress tracking to ensure transparency throughout the building process
- Contributing to team success through collaborative teamwork and knowledge sharing

**What Type of Person Will Be Successful**

We’re looking for someone who gets excited about creating exceptional customer experiences and thrives in a dynamic environment.
- A natural talent for building relationships and strong communication skills
- Excellent organisational skills and attention to detail
- Resilience and empathy when handling challenging situations
- A collaborative mindset and positive attitude
- Proficient computer skills in Microsoft Office

Experience in residential construction is a plus, but we’re more interested in your potential - we’ll teach you everything you need to know about our industry.

**How to Apply

  • Customer Experience Coordinator

    3 days ago

    Perth, Australia ABN Group Full time

    493525 - Perth - Customer Service/Call Centre - Full-time (Fixed Term) - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes,...

  • Customer Experience Coordinator

    1 day ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492918 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    1 day ago

    Perth, Australia ABN Group Full time

    493703 - Perth - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important...

  • Customer Experience Coordinator

    5 days ago

    Perth, Australia ABN Group Full time

    494413 - Perth - Administration/Support Service - Customer Service - Full-time (Fixed Term) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly...

  • Customer Experience Consultant

    1 day ago

    Perth, Australia Edventureco Full time

    We are Lumify. Together, we are shining a light on future learning. - We are the best-in-class, vendor-certified, IT training for businesses. - We celebrate you; our people do incredible work and deserve great rewards. **We are Lumify** It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the...

  • Customer Experience Consultant

    1 day ago

    Perth, Australia DDLS Australia Full time

    We are the best-in-class, vendor-certified, IT training for businesses. We celebrate you; our people do incredible work and deserve great rewards. **We are Lumify** It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning. It’s about striving to be...

  • Customer Experience Associate

    1 week ago

    Perth, Australia Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** This role delivers front-of-house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and...

  • Customer Coordinator

    1 week ago

    Perth, Australia IKEA Full time

    Who you are You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are...

  • Customer Coordinator

    1 week ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    1 day ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...