Customer Experience Coordinator

1 week ago

Perth, Australia ABN Group Full time

494040
- Perth
- Customer Service
- Full-time (Permanent)

**Why You Will Be Excited About This Role**

Imagine being the trusted guide who helps make someone’s dream home a reality. As our next Customer Experience Coordinator, you’ll be the hero of our customers’ home building journeys, turning what could be a complex process into an exciting and memorable experience.

**Why You Will Like Working Here**

At ABN Group, you're not just joining a company - you're becoming part of a 45-year legacy of making home ownership dreams come true. We're more than a building company; we're a community of professionals dedicated to creating exceptional customer journeys.
- **Team focus**: Enjoy regular social activities and be supported by approachable leaders with a clear and aligned vision
- **Career growth**: Whether you want to deepen your expertise or explore new areas, we’ll support your development
- **Office perks**: Enjoy a bright, modern office with plenty of spaces to collaborate (and relax when you need to)
- **Perks and benefits**: Savings from over 600+ national retailers and other perks to make your time with us even more rewarding
- **Wellness focus**: We provide dedicated programs to nurture your wellbeing and support your goals including our EAP
- **Parental leave**:Additional paid parental leave for primary and non-primary carers

**What You Will Be Working On**

You’ll take ownership of the customer journey, creating moments of delight while ensuring everything stays on track. Your impact will be measured not just satisfied customers, but in the relationships, you build and the dreams you help to create.

You’ll focus on:

- Orchestrating seamless building journeys by working with internal teams and managing critical timelines
- Building strong relationships with customers through regular, proactive updates and responsive problem-solving
- Managing documentation and progress tracking to ensure transparency throughout the building process
- Contributing to team success through collaborative teamwork and knowledge sharing

**What Type of Person Will Be Successful**

We’re looking for someone who gets excited about creating exceptional customer experiences and thrives in a dynamic environment.
- A natural talent for building relationships and strong communication skills
- Excellent organisational skills and attention to detail
- Resilience and empathy when handling challenging situations
- A collaborative mindset and positive attitude
- Proficient computer skills in Microsoft Office

Experience in residential construction is a plus, but we’re more interested in your potential - we’ll teach you everything you need to know about our industry.

**How to Apply

  • Customer Experience Coordinator

    3 days ago

    Perth, Western Australia beBeeCustomer Full time $54,000 - $78,000

    Job Title: Customer Experience CoordinatorWe are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Coordinator in Western Australia.About the RoleThe successful candidate will be responsible for selecting and packing quality products for customers' weekly shops, ensuring they receive an exceptional experience.About...

  • Customer Experience Coordinator

    16 hours ago

    Perth, Australia ABN Group Full time

    493525 - Perth - Customer Service/Call Centre - Full-time (Fixed Term) - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes,...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493125 - Perth - Building/Construction - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Why You Will Be Excited About This Role**: Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a...

  • Customer Experience Coordinator

    2 hours ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492918 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493318 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Celebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years,...

  • Customer Experience Coordinator

    4 days ago

    Perth, Western Australia Abn Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality.We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Chief Logistics Liaison

    4 days ago

    Perth, Western Australia beBeeRental Coordinator Full time

    Rental Co-ordinator Job OpportunityA seamless rental experience is paramount to our customers. As a key player in this process, you will be responsible for coordinating the logistical delivery of our rental fleet and providing exceptional customer service.

  • Customer Experience Coordinator

    3 days ago

    Perth, Western Australia ABN Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Customer Experience Coordinator

    2 hours ago

    Perth, Australia ABN Group Full time

    493703 - Perth - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important...

  • Customer Experience Coordinator

    2 days ago

    Perth, Australia ABN Group Full time

    494413 - Perth - Administration/Support Service - Customer Service - Full-time (Fixed Term) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly...