Customer Coordinator

11 hours ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Service Delivery Manager,** the **Customer Coordinator** will be accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved.

**Location**: South Guildford

**Roster**: Monday-Friday

This opportunity provides flexibility with your choice of 8 or 10-hour workdays.

**To be successful the following is required**:

- A Trade Qualification OR mechanical aptitude with experience in a customer service role.
- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
- Job#884723_

  • Chief Logistics Liaison

    4 days ago

    Perth, Western Australia beBeeRental Coordinator Full time

    Rental Co-ordinator Job OpportunityA seamless rental experience is paramount to our customers. As a key player in this process, you will be responsible for coordinating the logistical delivery of our rental fleet and providing exceptional customer service.

  • Customer Coordinator

    7 days ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    2 days ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    1 week ago

    Perth, Australia WesTrac Full time

    **Posted Date**:7 May 2025 **Location**:Perth Precinct, WA, AU - Reporting to the Customer Service Delivery Supervisor the Customer Coordinator role will act as a support function for the supervisors in the business unit. Providing quotations with improved response times and accuracy, communicating lead time on backorder parts to ensure customer...

  • Customer Experience Coordinator

    4 days ago

    Perth, Western Australia beBeeCustomer Full time $54,000 - $78,000

    Job Title: Customer Experience CoordinatorWe are seeking a skilled and detail-oriented individual to join our team as a Customer Experience Coordinator in Western Australia.About the RoleThe successful candidate will be responsible for selecting and packing quality products for customers' weekly shops, ensuring they receive an exceptional experience.About...

  • Customer Delivery Coordinator

    1 week ago

    Perth, Australia VOCUS Full time

    Progress your customer service career - Full & comprehensive learning, training & development provided - Generous discounts on power, gas, mobile and internet Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to **Do it. Own it. Love it**. and...

  • Customer Experience Coordinator

    1 day ago

    Perth, Australia ABN Group Full time

    493525 - Perth - Customer Service/Call Centre - Full-time (Fixed Term) - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes,...

  • Customer Relations Coordinator

    7 days ago

    Perth, Australia Hudson Australia Full time

    Immediate Requirement Will Consider Both Part-Time and Full Time Applicants Potential for Permanency Jandakot Location with Parking Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a...

  • Customer Logistics Coordinator

    2 weeks ago

    Perth, Australia Aurizon Full time

    Job Number: 87552-484475 Work type: Permanent - Full Time **Location**: Perth, Welshpool Categories: Transport Operations & Logistics **Location**: Welshpool **Remuneration/Benefit**:Attractive salary plus bonus opportunity. Our Bulk West division is an expanding growing logistics offering that includes rail operations, ports and terminals,...

  • Customer Services Coordinator

    4 days ago

    Perth, Australia TechnipFMC Full time

    **Our company** TechnipFMC is a global oil and gas leader, specialised in subsea and surface technologies. Our mission is to enhance the performance of the world's energy industry. We do it by constantly challenging conventions and investing in our 20 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience:...