Customer Experience Coordinator

1 day ago

Perth, Australia ABN Group Full time

493525
- Perth
- Customer Service/Call Centre
- Full-time (Fixed Term)
- Full-time (Permanent)

**About Us**

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

**The Role**

As a Customer Experience Coordinator, you will provide an awesome customer experience to our valuable customers throughout their building journey. You will be their first point of contact, field their queries and provide regular updates.

Some key tasks and responsibilities will include:

- Guide and support our customers, ensuring they are well informed throughout each stage of their building journey
- Handle and respond to all customer queries positively and efficiently
- Liaise with internal stakeholders to seek information for customer queries and updates
- Ensure accuracy of all documentation and progress information is up to date
- Manage time frames throughout the customer building journey
- Work towards individual and team KPIs
- Coordinate required customer meetings with relevant stakeholders

We currently have a permanent and fixed term opportunity available within the team.

**You**

Are you a collaborative team player with a positive attitude and a passion for providing an amazing customer experience? If so, we would love to hear from you

Our Coordinators have a natural ability to build great relationships with our customers and guide them through their building journey. You will need to be resilient, empathetic and an effective communicator to ensure our customers are heard and they are kept well informed.

Experience working in residential construction would be beneficial, however we can teach you everything you need to know through your onboarding over the first couple months. Working in Customer Experience can be fast paced at times, so your organisational and time management skills will need to be top notch. You will be joining a fun and dynamic Customer Experience team who will be there to help you learn the ins and outs

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**What's Next?

  • Customer Experience Coordinator

    1 week ago

    Perth, Australia ABN Group Full time

    494040 - Perth - Customer Service - Full-time (Permanent) **Why You Will Be Excited About This Role** Imagine being the trusted guide who helps make someone’s dream home a reality. As our next Customer Experience Coordinator, you’ll be the hero of our customers’ home building journeys, turning what could be a complex process into an exciting and...

  • Customer Experience Coordinator

    3 weeks ago

    Perth, Western Australia ABN Group Full time

    Our CompanyFor more than 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.What...

  • Coordinator - Customer Experience

    3 weeks ago

    Perth, Western Australia Aboriginal Health Council of Western Australia Full time

    Join Our Growing TeamPermanent full-time, Annual Salary Up To $93,500.59We're seeking a dynamic Coordinator – Customer Experience to lead our customer service and engagement functions. In this role, you'll manage the Shire's customer service team, oversee complaint resolution, and drive initiatives that build trust, strengthen community connections, and...

  • Customer Experience Coordinator

    3 days ago

    Perth, Australia ABN Group Full time

    494413 - Perth - Administration/Support Service - Customer Service - Full-time (Fixed Term) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    Our CompanyHome Assist is the dedicated service and maintenance division of ABN Group, Australia's leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new home ownership journey. We pride ourselves on our customer...

  • Customer Experience Design Officer

    5 days ago

    Perth, Australia PERSOLKELLY Full time

    Our client is looking for a talented Customer Experience Design Officer to capture, measure and improve their customers' experience. **Customer Experience Design Officer** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...

  • Customer Experience Associate

    1 week ago

    Perth, Australia Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** This role delivers front-of-house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and...

  • Customer Experience Manager

    4 weeks ago

    Perth, Western Australia Buscojobs Full time

    Inclusive Housing Australia – Perth, Western Australia Part-time | Competitive Salary | Purpose-driven role Make a real difference in people's lives.At Inclusive Housing Australia (IHA), we're committed to providing high-quality Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and choice.As we...

  • Workplace Experience Coordinator

    3 weeks ago

    Perth, Western Australia JLL Full time

    Join to apply for the Workplace Experience Coordinator role at JLL2 weeks ago Be among the first 25 applicantsJoin to apply for the Workplace Experience Coordinator role at JLLWhat this job involves:At JLL, we're looking for a dynamic Workplace Experience Coordinator who will play a crucial role in creating exceptional workplace environments for our clients....