Parts Sales Coordinator

1 week ago

Guildford, Australia WesTrac Full time

**Posted Date**:23 May 2025

**Location**:Guildford PDC, WA, AU
- As the **Part Sales Coordinator**, under the guidance of the **Part Sales Supervisor**, you'll spearhead the delivery of top-notch service to our valued WesTrac Customers, ensuring an unparalleled experience.
- In this pivotal customer-facing and phone-based role, you'll adeptly locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, meticulous attention will be given to processing all parts orders and inquiries promptly and accurately.

**Roster**: Monday-Friday 8-hour days (Full Time Permanent)

**Location**: Parts Distribution Centre, South Guildford WA

**What you’ll do**:

- Deliver exceptional service to WesTrac customers, ensuring a superior experience
- Identify and locate machine parts efficiently, providing cost-effective solutions
- Ensure swift delivery of parts to meet customer needs
- Handle customer inquiries and parts orders promptly and accurately
- Maintain meticulous attention to detail in processing orders
- Collaborate with the Part Sales Supervisor to achieve team goals
- Engage in both customer-facing and phone-based interactions to support sales activities

**Skills and Experience**:

- Proven expertise in customer service within sales or service realms, showcasing adeptness in influencing and negotiating positively
- Exceptional conflict resolution skills and a proven track record in navigating challenging scenarios
- Preferable background in automotive or mining industries
- A solution-oriented mindset, demonstrating proactive problem-solving abilities
- Flexibility to embrace a rotating roster and overtime as needed
- Proficiency in computer skills, encompassing MS Office proficiency, inventory management, and warehouse systems

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Recommend & Spend** - Opportunity to receive a referral bonus up to $5000 for applicable roles.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

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