Component Exchange Coordinator

**Posted Date**:26 Feb 2025

**Location**:Guildford PDC, WA, AU
- Are you and experienced Administrator or Salesperson who is passionate about Exceptional Customer service and looking for a change with long-term career pathway opportunities?
- Reporting to the Component Sales Supervisor, the Component Exchange Coordinator will provide outstanding customer service, as the primary point of contact for WesTrac Parts Exchange (PEX) component sales to internal and external customers.
- To maintain efficient supply chain management, the Component Exchange Coordinator will build and maintain effective relationships with key customer contacts and internal stakeholders to exceed customers’ expectations driving increased growth of WesTrac component sales.

**Location**: South Guildford, WA

**Roster**: Monday - Friday, 8.5-hour days

**What we offer**:

- Made for More Rewards program with discounts at retailers like JBHIFI, Woolworths, Caltex, Apple, Crown, Qantas and many more
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Fitness Passport - Giving you access to more than 100 gyms and recreation centres around Australia at once at a discounted rate
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- Discounted health insurance
- Income protection insurance
- Salary sacrifice options

**Skills and Experience we find successful**:

- Previous Customer Service experience in a sales or service environment
- Demonstrated mechanical aptitude, to provide common understanding with site teams and workshop operations
- Solutions focused, with demonstrated and proactive problem-solving abilities, with high level of attention to detail, specifically with managing high value transactions
- Excellent planning and organisation skills with demonstrated ability to work with multiple stakeholders
- Experience with parts sales process and / or logistics best practice
- Strong Computer skills including but not limited to MS Office, inventory management and warehousing systems.
- Diploma in Supply Chain / Inventory Management / Business Management is considered highly desirable

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._
- Job # 3664