Senior Service Desk and Application Analyst

Overview

- Have access to leading technologies and ongoing learning and development opportunities
- Be part of a growing technology community across the Wesfarmers Group
- Flexible and supportive work environment
- Full-time permanent role based in Perth CBD
- Attractive base salary + super + incentives + team member benefits

About the team

At Corporate Office, our Technology team provides end to end services for our Corporate Office, as well as supports knowledge sharing and best practice across the Wesfarmers Group.

What you’ll do

- Proactively provide 1st and 2nd level support (remotely and on-site) for desktop products, hardware, web-based applications, video conferencing, and other systems.
- Log, track, and resolve queries made to our Service Desk, coordinating escalation as needed.
- Mentor and support Service Desk Analysts, acting as an escalation point for complex issues and working closely with the Service Desk Lead.
- Assist with system administration, including backups, log checking, maintenance, and supporting cloud environments (AWS, Azure, Office 365).
- Review existing IT systems and recommend improvements to drive continuous enhancement.
- Support the implementation of new IT systems and enhancements and contribute to technology projects as required.
- Maintain and develop IT operational procedures and policies and promote best practice IT processes across the Group.
- Participate in a rotating 24/7 on-call roster as required.

What you’ll need

- Solid experience providing 1st and 2nd level IT support within a corporate environment
- Minimum 5 years’ experience in a Service Desk or Applications Administration environment, ideally within a corporate setting.
- Experience supporting applications such as HaloITSM, JAMF, NinjaRMM, Netdocs, Ysoft, Lansweeper.
- Strong background in Windows 11, iOS, Office 365, Azure, AWS, Active Directory, Intune, and Auto Pilot support.
- Experience with Windows Server, Linux, and meeting room technologies (e.g., Microsoft Teams Rooms, Logitech Sync).
- Excellent diagnostic, troubleshooting, and problem-solving skills.
- High customer-centric approach with well-developed communication and relationship management skills.
- Proven ability to prioritise workload and meet competing deadlines.
- Ability to communicate technical information in an easy-to-understand way.
- Flexibility to participate in a rotating 24/7 on-call roster.
- A genuine passion for partnering with stakeholders to ensure collective success.
- Tertiary qualifications and IT certifications (ITIL V3/V4, ACS) are highly desirable.

Nice to have’s

- Knowledge of DevOps and code
- Understanding of networking and cyber security

About Wesfarmers

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. Wesfarmers’ achievements are deeply rooted in the desire to continually reinvent ourselves for the brands we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We recently expanded our online offer to bring together the Group’s digitally native businesses, including the OnePass membership program, the Catch marketplace, and the Group data asset. Our work doesn’t stop there, we also operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we’re currently developing an integrated lithium project, including mine, concentrator and refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

Our culture

We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment. This means promoting the development of our people and fostering a sense of belonging irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

Next steps

If this sounds like your next career move, then combine your cover letter and resume into one document and click on the ‘Apply’ button by Friday, 31 October 2025. Please note that we may commence interviewing of candidates prior to this closing date.

For brief enquiries please contact Human Resources on (08) 9327 4223.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.

For more information, visit our website at https://www.wesfarmers.com.au/

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