Client Service Officer

7 hours ago

Parramatta, Australia Talent International Full time

australia parramatta contract au$27.20 - au$41.59 per hour**Talent International** is currently recruiting for a **Client Service Officer **to work for an** NSW Government client **based in **Parramatta(Office-based)**. This is contract role **2-months contract with the view to be extended.** The role is paying **$27.20 - $41.59 per hour plus super (depending on experience).**

***

7 hours per day, 35 hours per week

**Primary purpose of the role**

Responsible for delivering high quality customer services that are reliable, timely and are consistent with client’s Customer Excellence Principles. The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.

**Role Description Client Service Officer (Proactive Customer Management)**

The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.

***

**Key accountabilities**
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues across client’s services.
- Deliver high quality, respectful, consistent, empathetic and timely services to customers that are in line with the client’s Customer Excellence Principles.
- Work closely with staff from Estate Planning & Administration and Public Guardian divisions to achieve quality outcomes focused on customer need. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration.
- Exemplify high performance through role modelling client’s Customer Excellence Principles, values and behaviours.

  • Client Services Officer

    2 weeks ago

    Parramatta, Australia Federal Court of Australia Full time

    $52,490 - $58,207 per annum plus superannuation - Ongoing - Full-time - Parramatta **Position Overview** The position of Child Care / Client Service Officer has responsibility for supervising the activities of children of clients of the Court. The first priority of the Child Care / Client Service Officer will be to supervise and ensure the safety of the...

  • Client Service Officer

    6 days ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** Up to AU$35 per hour **Job Type** Full Time **Ref** BBBH91657_1660611105 **Contact** Uvez Ahmed **Posted** 12 minutes ago **Talent International** is currently recruiting for a **Client Service Officer **to work for a** NSW Government **based in **Parramatta, NSW. **The position is a **month...

  • Client Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + super - 3 month contract - Parramatta **Client Services Officer | 3 month contract** *** **| $38.67 p/h** **Incl. super** - $35 p/h + super - 3 month contract - Parramatta **About the Company** This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for...

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + Super - 3 Month Contract (potential to extend) - Parramatta (Fully in office) **Client Service Officer | 3 Month Contract | $38.85 P/H inc. Super** - $35 p/h + Super - 3 Month Contract (potential to extend) - Parramatta (Fully in office) **About the Company** This NSW Government agency is entrusted with ensuring that clients' interests are...

  • Client Service Officer

    7 hours ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of the Client Service Officer (CSO) is to provide exceptional service and transactional administrative support to Tier 2 Employers. The role is recognised as highly collaborative within LINK Employer Services and will also support the Client Relationship Team and Employer Services Group to deliver seamless services to Employers to...

  • Client Services Officer

    2 days ago

    Parramatta, New South Wales, Australia Mane Consulting Full time $90,000 - $120,000 per year

    Join a government organisation that plays a vital role in supporting vulnerable individuals across NSW.Based in Parramatta, this full-time, on-site role offers the chance to make a meaningful impact through customer-focused financial services.This agency provides essential services including estate planning, and financial management, supporting over 47,000...

  • Client Service Officer

    7 hours ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Department: Estate Planning and Admin- Location: Parramatta, NSW, AU, 2150- Req ID: 79152- **Client Service Officer, Deceased Estate Administration, Estate Planning and Administration** - **NSW Trustee and Guardian**- Temporary, full-time vacancy up to June 2026 with a possibility of extension. 35 hours per week. - Clerk Grade: 3/4. $84,659 to $92,701 per...

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia Indigeco Full time

    Government opportunity - Possible entension - Parramatta location Description: Role: Client Service officer Pay rate: $35/hr+Super Duration: 3 months Location: Parramatta Hours: 7 per day/ 35 per week **The Position**: This position directly administers up to 70 Estates at various stages of the administration process and maintains regular, professional and...

  • Client Service Officer

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery - Location: Parramatta, NSW, AU, 2150 - Req ID: 72620 **Client Service Officer** **Location - Parramatta** **Employment type - Ongoing, Full Time** **Salary - $73,522- $79,931 PA, Plus Employers Contribution to Superannuation and Leave Loading** **Your role** As a client service officer, you will be the...