Client Services Officer

10 hours ago

Parramatta, New South Wales, Australia Mane Consulting Full time $90,000 - $120,000 per year

Join a government organisation that plays a vital role in supporting vulnerable individuals across NSW.

Based in Parramatta, this full-time, on-site role offers the chance to make a meaningful impact through customer-focused financial services.

This agency provides essential services including estate planning, and financial management, supporting over 47,000 clients and managing more than $6 billion in assets annually. The division you'll join focuses on financial decision-making for individuals and join a team working closely with clients and their families to develop tailored financial management services and strategies.

About the role:

As a Client Service Officer, you'll manage a caseload of clients, delivering high-quality, empathetic, and timely services. You'll be responsible for:

  • Communicate with clients to understand their financial needs and build rapport.
  • Deliver empathetic, consistent, and timely services aligned with Customer Excellence Principles.
  • Collaborate with internal teams to ensure coordinated and customer-focused outcomes.
  • Escalate complex matters to senior staff as appropriate.
  • Maintain accurate records and suggest process improvements.
  • Participate in a rotating phone roster and quality assurance reviews for calls and emails.

About you:

  • Experience working with or supporting people in a customer focused environment.
  • Strong communication and interpersonal skills, with a customer-first mindset.
  • Ability to manage competing priorities and deliver consistent service.
  • Comfortable working in a structured, policy-driven environment.
  • Willingness to participate in phone rosters and quality review sessions.
  • High attention to detail and a collaborative approach to team work.

If you're ready to bring your empathy, professionalism, and service mindset to a role where it truly matters, we'd love to hear from you.

For more information or a confidential discussion, contact Raelene Horn at Mane Consulting.

  • Head of Client Technology

    1 week ago

    Parramatta, New South Wales, Australia MUFG Pension & Market Services Full time $180,000 - $250,000 per year

    About the RoleWe're looking for a strategic and client-focusedHead of Client Technologyto join our team and lead at the forefront of innovation, transformation, and delivery excellence. This is a high-impact leadership role, acting as the key technology interface between our organisation and some of the most senior client stakeholders—particularly across...

  • Client Liaison Officer

    6 days ago

    Parramatta, New South Wales, Australia NSW Police Force Full time $60,000 - $90,000 per year

    Clerk Grade 3/4Temporary Full-Time up to 12 monthsParramattaAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the...

  • Customer Service Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Whizdom Full time $60,000 - $80,000 per year

    Customer Service Officer – Grade 3/4About the Organisation:This role supports a key government initiative focused on promoting cultural inclusivity and community engagement across New South Wales. The organization implements strategic programs to foster cultural understanding, support diverse communities, and provide opportunities for people from all...

  • Marketing Officers

    10 hours ago

    Parramatta, New South Wales, Australia OnePoint Education Services Full time $60,000 - $80,000 per year

    Company Description:OnePoint Education Services is a team of Certified Education Agents and Counsellors dedicated to supporting international students in collaboration with multiple educational institutions both onshore and offshore.We assist students from around the world in achieving quality education from leading Australian universities and colleges. Our...

  • Office Services Assistant

    1 week ago

    Parramatta, New South Wales, Australia Coleman Greig Lawyers Full time $60,000 - $90,000 per year

    Your Success. Your Growth. At Coleman Greig, Your Future Comes First.The Opportunity?We are looking for a motivated, friendly Office Services Assistant to join our Business Services Team working in our Headquarters in Parramatta.This is a varied role which can change day to day on an ad-hoc basis which will require initiative as well as a proactive and...

  • Team Leader, Insurance Services

    2 days ago

    Parramatta, New South Wales, Australia MUFG Pension & Market Services Full time $120,000 - $180,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • NDIS Service Coordinator

    2 weeks ago

    Parramatta, New South Wales, Australia Altido Consulting Services Pty Ltd Full time $65,000 - $120,000 per year

    Job description:Are you a dedicated and compassionate individual with a passion for making a difference in the lives of others? Altido Consulting Services is seeking a motivated and experienced Service Coordinator (NDIS) to join our team and play a crucial role in providing high-quality support services to our valued clients/participants. If you have a...

  • Senior Office Administrator

    1 week ago

    Parramatta, New South Wales, Australia The Andersen Partnership Full time $60,000 - $80,000 per year

    Join a boutique chartered accounting firm who are seeking a Senior Client Services Administrator in Parramatta. They are looking for an eager and personable candidate to compliment their friendly team and to help manage the firm's administration.Please note: Experience working in a Chartered Accounting firm is requiredFull TimeSalary depending on...

  • Senior Retention Officer

    11 hours ago

    Parramatta, New South Wales, Australia AMES Australia Full time $80,000 - $120,000 per year

    Employment | Footscray, Parramatta | Ongoing - Full-timeMultiple Full-time Ongoing positions available, based across any of both our VIC/NSW sitesThis position will focus on ensuring an increase in client retention by supporting their placements through the day-to-day timely management of quality and consistent Post Placement Support (PPS)Annual salary is...

  • Service Desk Analyst

    2 days ago

    Parramatta, New South Wales, Australia Empower IT Solutions Pty Ltd Full time $60,000 - $80,000 per year

    About UsEmpower IT Solutions is a technology company, based in PARRMATTA - servicing medium to large sized businesses across Australia & New Zealand over the last 21 years.We provide Managed IT Services, Managed Cyber Security, Private Cloud & IT Projects under our IT Services lob and provide Dynamics 365, SharePoint & Power BI services under...