Claims Service Officer

1 week ago

Perth, Australia Allianz Full time

CLAIMS SERVICE OFFICER - PERSONAL INJURY - PERTH, WA
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
Want to know how it feels to be genuinely supported to grow and develop your career?
We currently have opportunities to join our team as a Claims Service Officer, ensuring Allianz Personal Injury internal and external customer expectations are met through high volume and quality processing, and resolving internal and external queries.
About the role
- Maintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, Allianz business objectives, and desired Work Cover culture
- Respond to processing and task-related queries from various stakeholders, escalating to Senior CSO, Manager, or Case Managers as required
- Process and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made
- Proactively work within a team environment and actively contribute to team goals, whilst assisting other team members
- Adhere to Allianz’s policies and procedures including customer service standards and record keeping obligations

About you
- Data entry experience
- Customer Service experience
- Ability to process quickly and accurately
- High attention to detail
- With experience using Microsoft Office products experience including Windows, Word, and Lotus Notes

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support

  • Claims Officer

    2 weeks ago

    Perth, Australia Ambrose Construct Group Full time

    Ambrose Construct Group is a growing organisation with a motivated team. We originated from insurance repairs and have expanded to provide more opportunities for our staff. We are seeking experienced trades to join our network of subcontractors in the insurance, Government, and commercial sectors. Positions Vacant We have a list of current positions...

  • Claims Officer

    4 weeks ago

    Perth, Australia Ambrose Construct Group Full time

    Overview Our Claims Team is expanding. Are you seeking full-time employment in a company that values all staff equally and consistently works towards building great team culture? Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on...

  • Claims Officer

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    Membership only insurance based client seeking multiple customer friendly Claims Officers to join their team for a 2 - 3 month assignment with the otential to extend **Claims Officers** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the...

  • Claims Service Officer

    3 days ago

    Perth, Australia Allianz Australia Full time

    **CLAIMS SERVICE OFFICER - PERSONAL INJURY - PERTH, WA** At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our...

  • Claims Officer

    1 week ago

    Perth, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Open to all QBE Offices Nationally- Permanent role- Full-time hours- Hybrid working The Opportunity We have a permanent opportunity for a Claims Officer to join our Commerical Property team. Your new role- You will be...

  • Claims Officer

    2 weeks ago

    Perth, Western Australia Training Alliance Group Full time $60,000 - $90,000 per year

    Ready to make a real impact while building your career? Training Alliance Group is looking for meticulous and driven Claims Officers to join our team.In this vital role, you will ensure every claim is accurate, timely, and fully compliant, helping us uphold the integrity of our funding arrangements and support quality employment outcomes for our...

  • Claims Officer

    2 weeks ago

    Perth, Western Australia QBE Insurance Group Full time $70,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation: Open to all QBE Offices Nationally Permanent roleFull-time hoursHybrid working The Opportunity We have a permanent opportunity for a Claims Officer to join our Commerical Property team.Your new roleYou will be providing delivery of...

  • Claims Support Officer

    1 day ago

    Perth, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading **About the role - **Location**: St George's Terrace, Perth - **Working Arrangements**: In Office - **Estimated duration is 12 months + Potential Extension**: - **$44/Hour + Super**: - **Anticipated hours are: 37.5 Hours per week**: - **Ideal Start Date: Mid** **September**: - **YOU MUST BE AN...

  • Ndis Claims Officer

    2 weeks ago

    Perth, Australia HAYS Full time

    Passionate about making a difference in the disability sector? This permanent opportunity is for you! **Your new company** A purpose-led and values-based organisation based in the southern suburbs is seeking an experienced NDIS Claims Officer. **Your new role** - Invoices and claims processing and submission to the NDIS. - Quotes preparation, service and...

  • Claims Officer

    1 day ago

    Perth, Australia Allianz Australia Full time

    **CLAIMS OFFICER - PERSONAL INJURY I PERTH, WA** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...