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Claims Support Officer

2 weeks ago

Perth, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**About the role
- **Location**: St George's Terrace, Perth
- **Working Arrangements**: In Office
- **Estimated duration is 12 months + Potential Extension**:

- **$44/Hour + Super**:

- **Anticipated hours are: 37.5 Hours per week**:

- **Ideal Start Date: Mid** **September**:

- **YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE**

**Duties will include but not limited to**:

- Work within legislative and policy guidelines to document claims from veterans and their representatives for service-related injuries or health conditions.
- Create new client files and update existing records using records management systems to ensure data accuracy.
- Research and analyse sensitive client information to inform decisions on liability and entitlements.
- Communicate with clients or their representatives in writing to clarify information and update them on claim progress.
- Assess client eligibility for compensation and benefits based on provided information and established criteria.
- Forward claims to the assigned delegate for further determination.
- Approve invoices related to ongoing claims to process reimbursements to health service providers.
- Collaborate with colleagues and teams to verify information and provide updates on claim progress.
- Manage client claims and invoices received in the shared Inbox.
- Process requests from clients or representatives to withdraw rehabilitation and compensation claims.
- Maintain a comprehensive understanding of various benefit types and related systems and processes, engaging in ongoing training.
- Mentor new staff to help them understand their roles, systems and legislation.
- Contribute to the development and implementation of improvements in systems, processes, and procedures.

**Desirable skills and attributes for the role**:

- Exceptional customer service and communication skills, both oral and written
- Attention to detail.
- The ability to demonstrate empathy and patience for individual's circumstances is essential.
- The ability to show patience and listen to clients over the phone.
- Demonstrated ability to follow process, policy and legislation.
- Resilience, an analytical mind and a proactive attitude are all essential.
- Proven experience picking up internal software's and sounds knowledge of MS Suite.

**How to Apply**:
We are looking for motivated individuals who love to get things done.

Our innovative recruitment process will ask you to submit your interest for multiple positions.

As a member of our talent pool, you will no longer need to search for new jobs as we will contact you with suitable opportunities which you can accept or decline based on your availability.