Claims Support Officer

2 weeks ago

Perth, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

**About the role
- **Location**: St George's Terrace, Perth
- **Working Arrangements**: In Office
- **Estimated duration is 12 months + Potential Extension**:

- **$44/Hour + Super**:

- **Anticipated hours are: 37.5 Hours per week**:

- **Ideal Start Date: Mid** **September**:

- **YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE**

**Duties will include but not limited to**:

- Work within legislative and policy guidelines to document claims from veterans and their representatives for service-related injuries or health conditions.
- Create new client files and update existing records using records management systems to ensure data accuracy.
- Research and analyse sensitive client information to inform decisions on liability and entitlements.
- Communicate with clients or their representatives in writing to clarify information and update them on claim progress.
- Assess client eligibility for compensation and benefits based on provided information and established criteria.
- Forward claims to the assigned delegate for further determination.
- Approve invoices related to ongoing claims to process reimbursements to health service providers.
- Collaborate with colleagues and teams to verify information and provide updates on claim progress.
- Manage client claims and invoices received in the shared Inbox.
- Process requests from clients or representatives to withdraw rehabilitation and compensation claims.
- Maintain a comprehensive understanding of various benefit types and related systems and processes, engaging in ongoing training.
- Mentor new staff to help them understand their roles, systems and legislation.
- Contribute to the development and implementation of improvements in systems, processes, and procedures.

**Desirable skills and attributes for the role**:

- Exceptional customer service and communication skills, both oral and written
- Attention to detail.
- The ability to demonstrate empathy and patience for individual's circumstances is essential.
- The ability to show patience and listen to clients over the phone.
- Demonstrated ability to follow process, policy and legislation.
- Resilience, an analytical mind and a proactive attitude are all essential.
- Proven experience picking up internal software's and sounds knowledge of MS Suite.

**How to Apply**:
We are looking for motivated individuals who love to get things done.

Our innovative recruitment process will ask you to submit your interest for multiple positions.

As a member of our talent pool, you will no longer need to search for new jobs as we will contact you with suitable opportunities which you can accept or decline based on your availability.

  • Claims Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Claims Officer role at Capricorn2 months ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at CapricornGet AI-powered advice on this job and more exclusive features.A Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand,...

  • Claims Officer

    2 weeks ago

    Perth, Western Australia Capricorn Full time

    Join to apply for the Claims Officer role at Capricorn2 months ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at CapricornGet AI-powered advice on this job and more exclusive features.A Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand,...

  • Claims Officer

    1 week ago

    Perth, Australia Ambrose Construct Group Full time

    Overview Our Claims Team is expanding. Are you seeking full-time employment in a company that values all staff equally and consistently works towards building great team culture? Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on...

  • Claims Officer

    4 days ago

    Perth, Australia PERSOLKELLY Full time

    We are seeking a Claims Officer & a Claims Coordinator for an immediate start. PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We currently have 2 job...

  • Claims Officer

    10 hours ago

    Perth, Australia PERSOLKELLY Full time

    Membership only Insurance clients based in West Perth who have various temporary job opportunities within their Risk Services department **Claims Officer** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT,...

  • Claims Officer

    2 weeks ago

    Perth, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Perth- Permanent role- Full-time hours, hybrid working The Opportunity We are looking for an experienced Claims Officer who has managed end-to-end claims. Ideally, within Property Claims. Your new role- You will be providing...

  • Insurance Claims Officer

    2 days ago

    Perth, Western Australia Randstad - Public Sector Full time $60,000 - $90,000 per year

    We are recruiting on behalf of our government client for an experienced Insurance Claim / Admin Officer to join their team on a temp basis. ASAP start.Contract: Temp - 3 monthsEstimated Start Date: 1/09/2025Estimated End Date: 30/11/2025Location: Perth CBD Working hours per day / week: 7.5 hours per day/37.5 hours per weekASAP start The role will be...

  • Property Claims Officer

    7 days ago

    Perth, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers- Location: Perth- Type: Permanent, full time (Hybrid) The opportunity We’re looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you’ll play a key part in delivering exceptional...

  • Claim Support Officer

    3 weeks ago

    Perth, Western Australia DXC Technology Full time

    OverviewAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground...

  • Claim Support Officer

    3 weeks ago

    Perth, Western Australia DXC Technology Full time

    OverviewAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground...