Claims Officer

3 weeks ago

Perth, Australia Ambrose Construct Group Full time

Overview

Our Claims Team is expanding. Are you seeking full-time employment in a company that values all staff equally and consistently works towards building great team culture?

Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on each and every repair we conduct.

Due to our current expansion, an exciting opportunity has become available in our Wangara Office for Claims Officers to join our team.

This is a customer service focused position and involves liaising with the insured to update them on schedules and claim progress via email and phone to ensure customer satisfaction.

This is a customer service focused, dynamic, rewarding and solutions driven role. Responsible for maintaining constant contact with clients, team members and third parties to meet client needs whilst ensuring business objectives are met. This position allows self-motivated individuals who strive to maintain levels of excellence through times of change to show resilience and thrive in an energetic environment.

The role

- Manage claims from commencement to completion.
- Input and regularly update claim information in accordance with internal systems and client systems.
- Update and communicate with insurance clients in accordance with company standards.
- Provide and receive detailed, accurate and timely information to and from subcontractors to ensure quality of service to the customer.
- Always ensure best practice customer service.
- Complete all reporting in accordance with client service level agreements, ensuring standards of quality and accuracy.
- Ensure pro-active customer service is exercised, and the customer is always kept up to date.

What you will need

- Exceptional customer service.
- Excellent written and verbal communication skills.
- Strong computer skills across systems and Microsoft Office Suite.
- A passion for helping people.
- High attention to detail.
- Ability to adhere to guidelines and KPI’s.
- Self-motivation with excellent organisational skills.

We are looking for candidates who thrive on delivering excellent customer service and keen to build a future within the service industry. If this sounds like you, we’d love to hear from you Please submit your resume by clicking apply now.

Please note only candidates who submit a resume and Cover Letter will be considered.

As part of our ongoing expansion, we're hiring multiple Claims Officers to join our office based in Wangara.

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