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    **ABOUT THE ROLE**: **Summary of the role**:Mercy hospital for Women, Patient Services has opportunities for experienced highly motivated Administrative Officers with sound communication and interpersonal skills with a strong focus on customer service and demonstrates the Mercy Values with flexibility to cover shifts at short notice. - These casual positions...

Administrative Officer

2 weeks ago

Heidelberg, Australia Mercy Health Full time

Mercy Hospital for Women Heidelberg Patient Services department have an opportunity for a Emergency Department administrative position.

**ABOUT THE ROLE**:
**Mercy Hospital for Women has an opportunity for a highly motivated administration officer who has sound communication and interpersonal skills with a strong focus on customer service and demonstrates the Mercy Values
- Permanent part time morning shifts
- This role is in the Patient Services Emergency Department at Heidelberg on the 1st floor
- Hours are every Friday and alternate Sunday 700 to 1500 including public holidays
- You will need the ability to relieve planned leave and leave taken at short notice
- Primary functions for this role are to accurately enter patient details into PAS (iPM), greet patients and visitors with an excellent customer service, pleasant answering of phones, clerk patients in the emergency system (EDIS), call emergency codes, act as overnight switchboard, admit and transfer patients and balance the bed return.

**ABOUT YOU**:
- Excellent customer service and interpersonal skills with the ability to liaise with all stakeholders
- Accurate data entry and efficient and effective time management skills
- Ability to work both autonomously and as part of a team
- Sound knowledge of Microsoft Office and the ability to productively learn and adapt to other computer systems

**ABOUT US**:
Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.

Mercy Health is committed to public health and safety measures that protect the health and lives of our people and the individuals and communities we serve. As a Catholic organisation we believe in the principle of the common good and as such we expect our staff to participate in immunisations/vaccinations to safeguard the most vulnerable.

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**CONTACT DETAILS**:

- Mary Moylan, Deputy Manager

Deputy Manager, Patient Services Mary Moylan
0384584023
Acting Manager, Patient Services Sharyn Corcoran
0384584021