Student Hq Administrator

5 days ago

Melbourne, Australia Dixon Appointments Full time

4 roles vacant
- Supportive team environment
- Opportunity starting 3rd June - 30th August, with possibility to extend
- **Hybrid work life balance**:

- **Higher Education organisation**:

- **7.25hours per day, 5 days per week**

**Company**:
A world-class university that focuses on creating future-ready graduates, innovation, and producing research with real-world impact.

**Role**:
The Student HQ Administrator is the single service point for all students and the general-public and handles a wide range of student and library enquiries. Handle a variety of student and library enquiries in the broad field of customer service, cashiering (student related fees and payments and library payments), student lifecycle assistance (e.g. enrolment and timetabling assistance, results, ID cards) and library services assistance (e.g. lending and equipment booking enquiries).

**Responsibilities**:

- Deliver a customer focused service that considers stakeholder needs in all processes and practices and in accordance with organisational expectations.
- Assist students with locating, booking and using library resources and equipment.
- Provide authoritative advice to staff, students, and members of the general public on matters relating to library services and student administration matters.
- Ensure that student records are accurate at all times including ensuring they have applied for and met all government requirements and discounts.
- Effective and accurate student administration processing related to the student lifecycle (e.g. enrolments, timetables, amendments, fee and library payments, generation of student identity cards etc.).
- Fee calculations and fees and library payments processing including associated reconciliation processes.

**Experience and skills**:

- Demonstrated commitment to providing outstanding customer service.
- General knowledge and experience of tertiary sector operating procedures.
- Ability to work collaboratively with team members or independently.
- Providing authoritative advice on library services and student administration matters.
- Attention to detail to ensure accurate student records and administration processing.

**Culture**:
The work culture is built on communication, respect, learning, collaboration, and trust. Prioritise open and honest communication, listening actively, collaborating towards common goals, and fostering trust and respect among team members.

**The Next Step**:
***

**Reference number: NB73977**

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.

200073977_171454307622667

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