Student Hq Administrator

We are seeking a StudentHQ Administrator to provide exceptional customer service to students, staff, and the general public. Reporting to the StudentHQ Team Leader, this role serves as a central point of contact for a wide range of student and library enquiries, supporting the student lifecycle and delivering seamless, student-centric service.

This role has availability for multiple positions - including fulltime, 12-month fixed term positions and part time (0.6), 5-month positions.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Demonstrated commitment to providing outstanding customer service.
- Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment
- General knowledge and experience of tertiary sector operating procedures
- Demonstrated ability to work independently and collaboratively as part of a team

Further information about this role can be found in the attached position description.

**Qualifications**
Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Wednesday 15th January 2025, 11pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

**Victoria’s Commitment to Action: Improving international student employment outcomes.**
- As a Circle Back Initiative Employer, we commit to responding to every applicant._
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