IT Support Analyst

4 days ago

Perth, Australia Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Job Summary:
Essential Job Responsibilities- Manage the process of imaging, deploying, supporting new desktop and laptop systems- Document work processes-
- Participate in the management of the deployment environment- Participate in support queues to resolve issues- Assist with equipment moves for users and sites- Support for mobile devices- Assist in the creation/deactivation and ongoing management of Active Directory objects- Participate in on call support rotation- Participate in assessment of new technologies and their integration into a production/support environment- Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed

**Requirements**:
- Ability to assess a problem and to coordinate and execute solutions- Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously- Strong analytical and statistical skills- Strong verbal and written communication skills- Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously- Ability to integrate into a team environment and lead projects when required- Ability to pick up new technologies quickly and create standardized procedures- Demonstrate resourcefulness and ability to overcome obstacles- Ability to work flexible hours as required- A+ Certification or 1-2 years extensive PC hardware experience (laptop maintenance/repair a plus)- Network+ Certification or 1-2 years of X86 server hardware experience- 1-2 years of Microsoft Active Directory Administration- MTA or MCSA in supported Windows workstation and server solutions- 2 -4 years of Desktop Support (OS/Application), preferably in a mid to large sized environment- Strong experience providing user support for current MS Office Applications/Solutions- Strong experience documenting build standards, and generating user facing documentation and HOW TOs- Basic understanding of IP networking- Experience with a 24x7x365 Environment a plus- Experience with Storage/Retention environments a plus

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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