IT Support Analyst

IT Support Analyst

• Perth
• Monday – Friday Roster
• Permanent Full Time Position

The company

PHI is a global leader in helicopter
services. In the Asia Pacific (APAC) region, PHI takes on some of the most
challenging assignments in aviation to deliver high quality helicopter support
for energy customers and search and rescue authorities.

We are one of the safest
helicopter operators anywhere in the world, as every flight we take is guided
by our core values of Safe, Efficient, Quality, Service.

About the role

We have an exciting opportunity
for an IT Support Analyst to join our dynamic team.

We are seeking a self-motivated
and proactive individual to fulfil the role of IT Support Analyst. Reporting to
the Director, IT – APAC & EMEA, the successful candidate will play a
crucial role in providing onsite and remote support functions to assist PHI Aviation's
wide range of IT platforms, environments and systems.

Responsibilities of the role
include:

• Provide and maintain the PHI IT support
  function, by providing support via email, phone or helpdesk ticketing system to
  all APAC and EMEA users.
• Support
  a variety of users with divergent needs and skill levels, translate user needs
  into viable solutions, accurately troubleshoot, and diagnose technology issues
  in a complex international networked environment.
• Proactive
  monitoring and response to all network infrastructure and services including
  daily backup management.
• Develop,
  support and maintain the PHI technology environment and applications, including
  Mobile Device Management and cloud-based platforms such as Microsoft Entra.
• Be actively
  involved in shaping the future of all things Microsoft 365.
• Collaboratively
  work with colleagues from across the globe on the developing PHI Digital
  Workplace
• Be
  actively involved in improving processes and updating documentation.
• Cybersecurity
• Develop and support cybersecurity systems for all PHI APAC and EMEA
  users.  Report any cybersecurity
  incidents or occurrences. Comply with any cybersecurity policies and
  procedures.  Actively participate and
  take ownership in all cybersecurity activities.
• Other
  tasks as directed by the I Director, IT – APAC & EMEA.

To be considered for this role,
you will need:

• Relevant
  tertiary qualification with Information Technology subject majors or minimum of
  3 years' experience within the IT Industry in a user support role.
• Industry
  certifications, training or experience relevant to Microsoft technologies.
• Exposure
  to Cloud services, Office 365 and SharePoint Online developments.
• A
  high degree of knowledge and comfort with modern digital tools such as
  smartphones, tablets, device apps and Internet based services.

About you:

• Excellent
  communications skills – particularly in regard to working with people remotely.
• Logical
  thinking and attention to detail.
• Strong
  troubleshooting skills.
• Time
  management skills.
• Team
  player attributes and ability to provide Level 1 and 2 IT helpdesk support.

The successful applicant will be
required to reside in Perth, WA.

By joining our team, you will
work in a rewarding and professional environment, with a diverse team of people
sharing ideas and experiences.

We offer an employee benefits
package and access to a comprehensive wellbeing platform.

If this position sounds right for you, please register through our
PHI Career Centre and follow the steps to complete an application. If you have any questions about this position, please
contact: -

Applications close Friday, 07 November 2025

. PHI reserves the right to commence shortlisting and remove the job
advertisement prior to this date. Please note we are not currently accepting
applications via agencies for this role.