IT Support Analyst

3 days ago

Perth, Australia HNZ Global Full time

**IT Support Analyst**
- Perth
- Monday - Friday Roster
- Permanent Full Time Position

**The company**

PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.

We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.

**About the role**

We have an exciting opportunity for an IT Support Analyst to join our dynamic team.

**Responsibilities of the role include**:

- Support a variety of users with divergent needs and skill levels, translate user needs into viable solutions, accurately troubleshoot, and diagnose technology issues in a complex international networked environment.
- Proactive monitoring and response to all network infrastructure and services including daily backup management.
- Be actively involved in shaping the future of all things Microsoft 365.
- Collaboratively work with colleagues from across the globe on the developing PHI Digital Workplace
- Be actively involved in improving processes and updating documentation.
- Cybersecurity - Develop and support cybersecurity systems for all PHI APAC and EMEA users. Report any cybersecurity incidents or occurrences. Comply with any cybersecurity policies and procedures. Actively participate and take ownership in all cybersecurity activities.
- Other tasks as directed by the I Director, IT - APAC & EMEA.

**To be considered for this role, you will need**:

- Industry certifications, training or experience relevant to Microsoft technologies.
- Exposure to Cloud services, Office 365 and SharePoint Online developments.A high degree of knowledge and comfort with modern digital tools such as smartphones, tablets, device apps and Internet based services.
- **About you**:

- Excellent communications skills - particularly in regard to working with people remotely.
- Logical thinking and attention to detail.
- Strong troubleshooting skills.
- Time management skills.
- Team player attributes and ability to provide Level 1 and 2 IT helpdesk support.

The successful applicant will be required to reside in Perth, WA.

By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.

We offer an employee benefits package and access to a comprehensive wellbeing platform.

Applications close Friday, 07 November 2025

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