IT Support Analyst
5 days ago
Global Brand
Constant Innovation
Long term contract
CBD location
Fantastic long-term contract for an experienced IT support analyst to support the executives in all aspects of technology related requirements.
**Key Responsibilities**:
Provide level 1 and 2 IT Support
Prevents, troubleshoots, and solves technical issues reported by end-users within the End User Computing infrastructure
Performs planned and unplanned activities including but not limited to IT PC health checks, pre-travel IT checks, Operating System installations, and maintenance of a variety of personal devices including smartphones, tablets and laptops
Provide advice and support to Senior Executives on IT related requests and/or queries
Expected to do 1-2-week stints offshore up to a maximum of 4 times a year
Shares and documents knowledge, thus working in a professional manner and fostering team spirit
Working experience using ITIL processes
Strong ability to work independently, must have strong ability to troubleshoot and problem solve
Please note suitable applicants will be contacted within 2 business hours.
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