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IT Support Analyst

3 weeks ago

Perth, Australia AC3 Full time

**Join an expanding IT Services Provider growing its activity on the Western Australian market**:

- **Long standing organisation with a young and passionate team**:

- **Work mostly remotely and visit client sites from time to time**:

- **$65,000+super per annum**:

- **ASAP start**

**MUST BE LOCATED IN WESTERN AUSTRALIA AND MUST HAVE A CAR.**

**About the role**

The IT Support Analyst is accountable for the performance, quality and end-to-end delivery of reactive and proactive incident resolutions for any IT related issue.
- Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
- Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
- Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, routers, switches, wifi, etc.
- Adhere to SLAs with a strong customer focus

**Required Skills and Experience**
- 2+ years working in IT Support role
- Experience with ticketing system such as ServiceNow or ConnectWise
- Eager to learn & develop
- Excellent customer service skills
- Very good communication skills, both written and verbal
- PS: Most type of visas will be considered, except Students visas due to working rights limitation._