Guest Services Advisor

1 week ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

As a Guest Services Advisor you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings; ensuring qualitative customer outcomes are realised. You will ensure you liaise professionally and appropriately with customers, suppliers and other stakeholders at every interaction whilst supporting the broader operations within the building.

This front-line role delivers an exceptional colleague and customer experience in every interaction across a range of on-site workplace services. With a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.

**In addition, you will**:

- Receive and welcome guests, providing visitor passes as required
- Sorting and transporting mail to the correct location
- Receiving courier deliveries
- Provide access to lockers
- Assist with event space bookings and set-up
- Complete floor walks utilising a checklist, noting, and reporting maintenance issues
- Allocate temporary car parks on request
- Other role-specific tasks as directed

**What you’ll bring**:

- Entry-level hospitality / customer service experience
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a common-sense approach to problem solving
- Minimum completion of Higher School Certificate

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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