Guest Services Advisor

1 week ago

Melbourne, Australia NAB Full time

Guest Services Advisor
- Job number: 797715
- Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia
- Category: Operations
- Work type: Permanent Full time
- Opening at: Jan 3 2025 at 06:00 AEDT
- Closing at: Jan 10 2025 at 23:55 AEDT

**Favourite**

- **Provide an outstanding colleague and customer experience.**:

- **Be an ambassador of the NAB brand and embody our customer obsessed values.**:
**In this role, you will**
- Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
- Receiving courier deliveries, sorting and transporting mail to the correct location.
- Assist with building, parking and property access including event space bookings and set-up.
- Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
- Once proficient, cross-skill to be front of house and back of house capable.

**What you'll bring**:

- Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience highly regarded.
- Professional verbal and written communication skills.
- Ability to multi-task and prioritise tasks with operational awareness.
- Able to demonstrate a common-sense approach to problem solving.
- Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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