Parts & Service Zone Manager - Sydney

What you'll do...

As the Parts and Service Zone Manager (PSZM) for our Eastern Region you will be accountable for the customer satisfaction, service growth, retention and revenue performance for a select group of Ford Dealerships based in NSW (Metro and Provincial Dealership locations). Customers are always at the heart of what we do at Ford, and you will play a critical role supporting our Dealers to keep Ford owners on the road, maximising uptime and providing worry free service that’s convenient and simple. The role offers hybrid working arrangements and is located at our Bella Vista, NSW office, reporting directly to the Eastern Region Ford Customer Service Division Zone Manager.

Main Responsibilities:

- Drive Excellence in Dealer Process Skill and Capacity: Monitor and enhance Customer Satisfaction, sustain Customer Experience Initiatives, guide on customer handling processes, and collaborate for customer Uptime and vehicle repair prioritization.
- Expand Ford Dealer Zone Service Business: Attain service retention, traffic, and revenue goals, optimise sales via Service department using Ford programs and Genuine Parts, oversee stocking parameters, and enhance business growth with Accessories, and Insurance products.
- Collaborate with Dealer Principals to enhance Parts and Service Management Staff processes, skills, and capacity at the dealership: Lead adherence to Ford standard operating processes, ensure resource sufficiency for objectives, drive profitability in Fixed operations, and engage in Management Action Meetings for metric reviews and recommendations.

You'll have...
- Bachelor's degree in Sales, Marketing, or related field OR minimum 4 years of experience in automotive Sales & Marketing.
- A passion for inspiring and motivating others, along with exceptional decision-making and communication skills
- Even better, you may have...
- A Parts and/or Service Background with aftercare experience
- Skilled in project planning, maintaining organization across multiple Dealerships and programs, and demonstrating financial acumen and business understanding.
- Capable of interpreting data for strategic discussions, influencing stakeholders, and delivering actionable outcomes. A self-motivated individual with excellent communication, teamwork, prioritization, and time management abilities

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply

About us

As the world changes, we will continue to adapt and lead change. That’s why we’re evolving to focus on services, experiences and software that will continue to power the freedom of movement for all Australians, for now, and for generations to come. Having operated in Australia for almost 100 years, Ford Australia is a household name synonymous with iconic products. Today, our Product Development team plan, design, develop and test vehicles for global markets, including the award-winning Ranger and Everest. Our National Sales Company team provide marketing, sales and service expertise, supporting our national dealer network, with focus on providing amazing customer experiences.

Some of our many employee benefits are listed below;
- Flexible Work Arrangements
- Extra days leave
- Discounted Vehicle lease schemes
- Multiple Employee Resource Groups - Ford Pride, Women of Ford and Ford Empowering Diverse Abilities
- Opportunities for growth and personal development through external/internal training programs
- Paid parental leave.
- Paid volunteer Days.
- Drive Excellence in Dealer Process Skill and Capacity: Monitor and enhance Customer Satisfaction, sustain Customer Experience Initiatives, guide on customer handling processes, and collaborate for customer Uptime and vehicle repair prioritization.
- Expand Ford Dealer Zone Service Business: Attain service retention, traffic, and revenue goals, optimise sales via Service department using Ford programs and Genuine Parts, oversee stocking parameters, and enhance business growth with Accessories, and Insurance products.
- Collaborate with Dealer Principals to enhance Parts and Service Management Staff processes, skills, and capacity at the dealership: Lead adherence to Ford standard operating processes, ensure resource sufficiency for objectives, drive profitability in Fixed operations, and engage in Management Action Meetings for metric reviews and recommendations.