Sydney Office

1 week ago

Bella Vista, Australia ANC Full time

Great opportunity to join a business experiencing long term sustainable growth
- Remuneration package based on your experience (includes car allowance)
- Draw on previous experience to enhance the customer service capability of our driver teams

ANC supports some of Australia's largest companies with their national logistics and transport needs. With a fleet of over 700 vehicles, a national network and a commitment to outstanding customer service, we are big enough to be trusted by our clients, but small enough to really care for our people.

**About the role**

At ANC, we are aiming for our Driver teams to deliver the highest possible level of customer service to our clients. To assist us to achieve this, and due to recent growth, we are seeking two experienced and personable **Driver Trainers **to work with and guide our Driver teams and enhance Customer Service capability, job performance & quality of service..

**What we are looking for in a Driver Trainer**:

- Enthusiastic, energetic and highly motivated, with a flexible and adaptable attitude for our diverse environment
- Patient and positive communicator with strong verbal and written skills.
- Computer skills (good understanding of Microsoft Word, Excel and Powerpoint is desirable)
- Experience in improving Driver engagement levels and lifting the performance of drivers.
- Commitment towards developing our Driver teams & enhancing their performance through coaching and role modelling.
- Ability to be hands on with our Drivers, spend real time in the vehicle with our teams out on the road (access to ANC offices will be available, but this is not an office based position)

**Responsibilities include**:

- Assess Driver team performance, create plans & material to develop skills and enable our Fleet to deliver extraordinary customer experiences.
- Offer clear, direct feedback to our Drivers using supportive instruction
- Assist the information flow between Driver teams, our Clients/Customers, Account Managers and other stakeholders
- Motivate, train & enhance Driver performance within our home delivery fleet to exceed expectations.
- Identify and recommend delivery improvements & efficiencies to enable ANC performance to exceed Client/Customer expectations.
- Ensure Health, Safety & Environment policies are adhered to at all times, promoting & committing to Driver safety.

This is a challenging and diverse opportunity that involves State based travel to various Client sites in the greater Sydney area.

No agencies please

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