Market Insights Lead

**Market Insights Lead, Ongoing Opportunity**

**Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads**

**Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share**

An exciting ongoing opportunity has arisen for a Market Insights Lead to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.

The role will also support other planning, design and development of organisational strategic options and stakeholder management, to help identify new growth opportunities to support the achievement of business objectives.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

The role sits within the Innovation & Strategic Partnerships team in the Strategy & Innovation business unit of NSW Telco Authority.

Opportunities this exciting don't come around often. Don't let this one pass you by

**In this role you will**:

- Provide market knowledge of available and emerging telco trends and services that can deliver the fixed and mobile connectivity outcomes of the Whole of Government Connectivity Strategy.
- Research and identify appropriate solutions to solve for connectivity gaps, identified in cross cluster initiatives
- Manage the delivery of ad hoc qualitative and quantitative research and trends, to support and assess organisational priorities
- Design and establish approaches to investigate a range of new opportunities to address, emerging issues and trends, to deliver enhanced customer outcomes
- Develop and manage strategic relationships with telco industry organisations (e.g., operators, infrastructure, industry bodies, solution providers etc.)
- Growing the existing network model and processes to identify and manage ongoing connectivity related innovation challenges across NSW Government
- Manage the strategy development process, leveraging research and data analysis to identify impacts and strategic trends to develop and articulate strategy messages for internal and external stakeholders.
- Collaborate with relevant stakeholders to evaluate and report on the implications of environmental and policy change, to inform and influence strategy outcomes.
- Act as a center of excellence for best practice, market insights and develop innovative approaches to support the wider Strategy and Product teams
- Prepare accurate and relevant strategic plans, briefings, option papers and reports for Executive to inform the executive decision making, strategic planning processes, and alignment of strategy to business requirements.

**To be successful in this role you will demonstrate**:

- An ability to synthesize and distil large amounts of complex information from multiple sources into actionable recommendations.
- Strong stakeholder engagement and communication skills, particularly working across government and industry.
- Experience working across multiple industries and keeping abreast of technology trends.
- An ability to research, analyse and develop clear, actionable insights to deliver concrete recommendations to improve customer outcomes.
- A strong sense of customer centricity, proactivity and self-motivation.
- Robust analytical skills with the ability to present findings simply to stakeholders.
- An analytical approach to problem solving, a curious mind, and a positive attitude.
- Strong communication and interpersonal skills.

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About NSW Telco Authority**

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at $134,411 ba