Call Centre Operator

2 weeks ago

Gosford, Australia Ashdown Consulting Full time

$35.98 p/h + super
- 6 Month Contract
- Gosford

**Call Centre Operator | 6 Month Contract | $39.93 p/h Incl. Super**
- $35.98 p/h + super
- 6 Month Contract
- Gosford

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 6 month contract paying $35.98 p/h + Super. This role is located in Gosford.

**About the team**

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Call Centre Operator with a leading NSW Government agency.

**Key accountabilities include**:

- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**About You**
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience
- Ability to use multiple technology platforms and databases

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1150 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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